Senior operations Manager
Starbucks MENA – North Afric
Total years of experience :18 years, 5 Months
Responsible for supervising and coordinating with a team of Operations Managers, District Managers, Supply Chain, Cost Control, Training and Marketing individuals in North Africa and the Middle East.
•Responsible for new store openings and operations in the Africa region.
•Selection of potential Starbucks sites based on location, floor plans and financial viability.
•Enforcing company policies for Audit and Government standards including dealing with product suppliers.
•Improving store performance through consistent development of operational standards.
Managed all aspects of food service operations for five Wendy’s and 2 Tim Horton.
•Hire, train, motivate, supervise and evaluate employees improving retention by 15%.
•Implemented monthly business Reviews, Cash Audits, Safety and Security Audits, Employer of choice audits, Competencies for Human Resources Development.
•Conduct training sessions to develop Management bench strength from within for future promotable Managers
•Manage all HR issues and improve Company audit scores by 3%.
•Supervise food sanitation and quality control of food products.
•Improved profitability for 2011 by 4 % through implementing operating systems.
Wendy’s Restaurant Of Canada
Supervised 8 stores at the Niagara area from Grimsby to Fort Erie with sales over 13 Million yearly
•Developed Managers through training and consistent follow up using company systems to improve results
•Managed the Quality, Service and cleanliness through the General Managers to improve SOE District Scores by 3% in 2010 with no F or C stores
•Improved sales through local store marketing and raising funds for schools and charities.
Promoted to the Quality, Service and Cleanliness Manager. Area of responsibility included Province of Ontario, Quebec, Manitoba, Saskatchewan, Alberta and Michigan State (US)
•Audited Store general Quality, Service, cleanliness and Facility issues as well as Policy Standards such as hiring, training and cash control.
•Fed information into a general data to help in company future planning
•Improved Franchise and Company operations by providing feedback and regularly updating Directors and Senior Management on Trends and individual opportunities to increase sales and improve service
courses: Partially completed Corporate Communication Certificate (Sheridan Collage. Canada) Performance Management Training (Wendy’s. United States)
