يوسف بوشا, Customer Service Agent

يوسف بوشا

Customer Service Agent

ferrari world abu dhabi

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
دبلوم, assistant technical
الخبرات
4 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 1 أشهر

Customer Service Agent في ferrari world abu dhabi
  • الإمارات العربية المتحدة - أبو ظبي
  • أغسطس 2015 إلى سبتمبر 2016

● meeting and greet customer in a professional manner
● provide informtion and respond promptly to customer inquiries
● answer calls professionally with handle and resolve complaints
● generate tickets in order to resolve customer issues not resolved over the phone
● booking tickets and processing prepaid vouchers reserved
● monitor and following Online outreach and promotion using sociel media
● coordinate with internal departments and external stakeholders
● upgrade service and offer additional service package or options

Sales Representative في carrefour hyper market
  • الإمارات العربية المتحدة - أبو ظبي
  • أبريل 2013 إلى أغسطس 2014

● Meeting and greeting customers and services selected products
● Handling customer payments, refunds, complaints, compliments, etc.
● Meeting sales targets and marketing the company’s special offers
● Liaising with head office and suppliers regarding stock replenishment
● creating detailed sales documents and inventory
● supervise selling area and monitor merchandiser brand agents
● Providing training to work experience Sales Assistants from the local schools

Team Leader في McDonald
  • المغرب - الدار البيضاء
  • مارس 2011 إلى أغسطس 2012

● Greeted customers and provided menu
● Take orders by punching them into the POS database
● Supervise team members in order to ensure quality of service
● Supervise kitchen activities to ensure quality of food
● Hire, train and schedule the activities of food service personnel
● Ensure cleanliness of the outlet
● Investigate and resolve complaints akin to food service and quality
● Maintain inventory and ensure adequate stocks
● Manage cash register

الخلفية التعليمية

دبلوم, assistant technical
  • في ista
  • أغسطس 2010
دبلوم, tech
  • في isag
  • يناير 2010
الثانوية العامة أو ما يعادلها, technical
  • في institute human science
  • سبتمبر 2008

Specialties & Skills

Teamwork
Customer Focus
Sales Targets
IT Asset Management
Graphic Design
Deep knowledge of the selling process and the ability to put it into practice
Word, excel, PowerPoint, Photoshop, illustrator / software system
Being able to relate to and provide service for customers’ needs & requirements
Excellent Interpersonal and Communication skills

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الفرنسية
متمرّس

التدريب و الشهادات

it specialist assistant (تدريب)
معهد التدريب:
hp technological development
تاريخ الدورة:
February 2010
graphic designer (تدريب)
معهد التدريب:
illustrate concept
تاريخ الدورة:
April 2010

الهوايات

  • voluntary work
    I have previously been involved in organised charity events as well as completing short runs to help raise money for events. In my spare time, I surf the web and enjoy spending time with my family and friends and also meeting do sport.