Customer Service Agent
ferrari world abu dhabi
Total years of experience :4 years, 1 Months
● meeting and greet customer in a professional manner
● provide informtion and respond promptly to customer inquiries
● answer calls professionally with handle and resolve complaints
● generate tickets in order to resolve customer issues not resolved over the phone
● booking tickets and processing prepaid vouchers reserved
● monitor and following Online outreach and promotion using sociel media
● coordinate with internal departments and external stakeholders
● upgrade service and offer additional service package or options
● Meeting and greeting customers and services selected products
● Handling customer payments, refunds, complaints, compliments, etc.
● Meeting sales targets and marketing the company’s special offers
● Liaising with head office and suppliers regarding stock replenishment
● creating detailed sales documents and inventory
● supervise selling area and monitor merchandiser brand agents
● Providing training to work experience Sales Assistants from the local schools
● Greeted customers and provided menu
● Take orders by punching them into the POS database
● Supervise team members in order to ensure quality of service
● Supervise kitchen activities to ensure quality of food
● Hire, train and schedule the activities of food service personnel
● Ensure cleanliness of the outlet
● Investigate and resolve complaints akin to food service and quality
● Maintain inventory and ensure adequate stocks
● Manage cash register