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youssef elansary, Technical Support

youssef elansary

Technical Support

مجموعة بن لادن السعودية

Location
Saudi Arabia - Mecca
Education
Bachelor's degree, Operations Research and decision support
Experience
21 years, 8 Months

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Work Experience

Total years of experience :21 years, 8 Months

Technical Support at مجموعة بن لادن السعودية
  • Saudi Arabia - Mecca
  • My current job since July 2014

- Provide technical support to PC & laptop users / Assist in testing, implementation &
troubleshooting of user program.
- Resolve hardware / software issues on desktop / laptop PC, network printer
- Administer and maintain server and LAN network equipment to ensure high
availability and high performance of the systems
- Installation of computer software and hardware
- Provide necessary guidance to end user and manage user request
- Testing and evaluating new technology
- Designing, installing, and managing the company LAN (local-area network), WAN (wide-area network), and Internet system.

Technical Support at AL DEWAN FOR INFORMATION TECHNOLOGY
  • Egypt - Cairo
  • October 2008 to June 2014

- Provide technical support to PC & laptop users / Assist in testing, implementation &
troubleshooting of user program.
- Resolve hardware / software issues on desktop / laptop PC, network printer
- Administer and maintain server and LAN network equipment to ensure high
availability and high performance of the systems
- Installation of computer software and hardware
- Provide necessary guidance to end user and manage user request
- Testing and evaluating new technology
- Designing, installing, and managing the company LAN (local-area network), WAN (wide-area network), and Internet system.

Technical Support at Master Group for Adsl and IT Solutions
  • Egypt - Cairo
  • November 2011 to August 2013

- Provide technical support to PC & laptop users / Assist in testing, implementation &
troubleshooting of user program.
- Installation of computer software and hardware.
- Testing and evaluating new technology.
- Follow up the efficiency of the Internet lines for customers.
Part time

Tehnical Support at مجموعة آل ياسر للرخام والجرانيت
  • Egypt - Cairo
  • February 2008 to October 2008

- Provide technical support to PC & laptop users / Assist in testing, implementation & troubleshooting of user program.
- Resolve hardware / software issues on desktop / laptop PC, network printer
- Do some accounting work.

Technical Support at Em@il net
  • Egypt
  • September 2002 to January 2008

technical support (software &hardware ) establish networks

Instructor at المعهد الأوربى للغات والحاسب الآلى والإدارة E.L.I
  • Egypt
  • September 2002 to June 2006

تدريس مادة الحاسب الألى بالمعهد

Instructor at قصر ثقافة إدفو
  • Egypt
  • September 2002 to September 2004

محاضر لتدريب المشتركين على مختلف برامج الكمبيوتر

Education

Bachelor's degree, Operations Research and decision support
  • at Faculty of Computers and Information
  • May 2002

studying in Faculty of Computers and Information Project of Graduation is Developing a Faculty Course scheduling timetable Grade of project is Excellent during the study i have a training in The Central Agency for Public Mobilization and Statistics

Specialties & Skills

Data Input
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Administrative Support
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Customer Service
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Computer Hardware Troubleshooting
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dealing with computer very good
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ESTABLISH NETWORK INFRASTRUCTURE
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التواصل
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العمل الجماعى
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windows server
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mail
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outlook
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computer hardware troubleshooting
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hardware
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system administration
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windows server 2008
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pc networking
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network engineering
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windows 7
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network operations
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firewalls
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operating systems
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team leadership
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team management
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troubleshooting
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Languages

English
Intermediate

Training and Certifications

Issabel Call center (Training)
Training Institute:
Self study
Sophos xg Firewall (Training)
Training Institute:
Self study
MCSA 2016 (Training)
Training Institute:
Self study
TMG 2010 (Training)
Training Institute:
SELF STUDY
Date Attended:
September 2013
MCSE 2012 (Training)
Training Institute:
MAHMOUD SARHAN
Date Attended:
November 2013
MCITP 2008 (Training)
Training Institute:
SELF STUDY
Date Attended:
June 2013
CCNA (Training)
Training Institute:
NCS
Date Attended:
December 2010
MCSE (Training)
Training Institute:
Next
Date Attended:
October 2009

Hobbies

  • كرة القدم