Store Manager
LC WAIKIKI MOROCCO
Total years of experience :13 years, 0 Months
Hired, trained & developed 29 employees for various position throughout 1050 sq.
• Oversaw merchandising standars during new product launches.
• Iidentifed and prioritized tasks. Developed effective schedule in line with Payroll
• Managed stock and capacity profitability.
• Performed LFL growth by sub merch group /controled P&L / achieved KPIs.
• increasing UPT/ATV solutions and monitored customer convirsion rate progress.
• Applied and monitored STAR-L application with employees
• Coordinated with HO in all departement according to store.
November 2013- Present
Patrick Hellmann Collection (luxury fashion) Wafi centre, Dubai, UAE
Sales Advisor
- great organizing skills and working with a team of people who are just as outgoing and interested in fashion
- representing Patrick Hellmann Collection.
- inspire, guide and help customers in every way. Whether it's on the sales floor, in the fitting rooms or at cash registers and spreading the fun of fashion.
-Great customer service, handling incoming garments and making sure the store looks attractive.
-And of course staying fully informed about all campaigns and sales activities.
June 2012 - October 2013
(ALSHAYA) Pottery barn/ west elm (William Sonoma) home furnishing, Dubai Mall, Dubai, UAE
Senior sales associate
-15 days in Kuwait for training proposes product knowledge and brand.
-Uncovering client needs and recommending appropriate products or services.
-Selling solutions to customers and then backing up those sales with top-quality service. -Building relationships with coworkers, clients, and strategic partners.
-Developing processes and strategies to increase referrals and revenue.
- Checking of stocks in shops and reordering if required.
01 February 2011 - June 2012
Bateel Dubai mall brand of BATEEL International LLC, Dubai, UEA.
Restaurant Supervisor
F&B Supervisor is mainly taking responsibilities of the business performance of the restaurant, in which tasks and duties include: -Organizing marketing activities, such as promotional events and discount schemes
-preparing reports at the end of the shift/week, including staff control, food control and sales
-Managing staff and providing them with feedback
-Handling customer complaints
- Achievements: Being promoted from Head Waiter to Supervisor within 2 Months.
-Organizing and supervising the shifts of kitchen, waiting and cleaning staff on the floor
-Maintaining high standards of quality control, hygiene, and health and safety
-Checking stock levels and ordering supplies
-Preparing cash drawers and providing petty cash as required
-Organizing marketing activities, such as promotional events and discount schemes
-Handling incoming and outgoing calls from the guest.
-Taking orders and special request through phone or directly from the guest.
-In charge of the incoming and out coming stocks of the Restaurant
-In charge of the office paper-work
-Ensuring that no pending tasks on the area of responsibilities at the end of working hours.
2011: PIC Person In Charge certificate level 2 with Merit (Dubai Municipality)
2011: The basic food hygiene certificate (Boecker food safety)
2008: Obtained a Professional Diploma, Major: Hotel Management & Hospitality. With alternative training programme: (month of course/ month of training): (Hotel Des Arts) accounting 2 months, (Hotel Sheraton) F&B control 1 month, (The General Area ACIMA Supermarket) Admin/ F&B Control L'institut spécialisé de technologie appliquée hôtelière et restauration (Casablanca.Morocco)
hotel management
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