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Youssef Fetiha, Associate Account Manager|

Youssef Fetiha

Associate Account Manager|·Kuwait Resources House (KRH)

Kuwait

Bachelor's degree, Allied Health And Social Work

Work experience

Total years of experience: 15 years, 1 months

Associate Account Manager|

July 2023 - Present

Kuwait Resources House (KRH)

Al Kuwait, Kuwait

July 2023 - Present

• Manage end-to-end operations of multiple manpower contracts across various sectors,
including major Oil & Gas projects.
• Oversee the full contract lifecycle including mobilization, onboarding, payroll
coordination, invoicing, reporting, issue resolution, and service delivery.
• Lead cross-functional coordination with HR, payroll, recruitment, operations, finance,
and client stakeholders to ensure smooth contract execution.
• Monitor contract performance, operational KPIs, manpower allocation, cost control, and
service continuity across multiple accounts.
• Support pricing analysis, budgeting, operational planning, and cost optimization
initiatives to improve efficiency and profitability.
• Develop operational reports and dashboards to improve visibility, reporting accuracy,
and management decision-making.
Company industry:
Human Resources Outsourcing
Job role:
Accounting and Auditing

Sponsorship Executive|

October 2019 - July 2023

Kuwait Resources House (KRH)

Al Kuwait, Kuwait

October 2019 - July 2023

• Managed end-to-end residency and immigration operations for employees across 34
projects, including issuance, renewal, cancellation, and compliance follow-up.
• Coordinated with Account Managers, HR, payroll, and PRO teams to ensure workforce
mobilization and regulatory compliance.
• Supported employee transfers, visa processing, onboarding, and workforce continuity
across multiple projects.
• Prepared departmental reports and monitored operational data to support planning and
management decision-making.
• Contributed to workflow improvements and implementation of internal systems to
streamline departmental operations and improve efficiency.
Company industry:
Human Resources Outsourcing
Job role:
Marketing and PR

Administration Coordinator (Administration Lead)

March 2016 - October 2019

Eiffel Eng. Co.

Al Ahmadi, Kuwait

March 2016 - October 2019

• Worked directly with company ownership to oversee administration, government
relations, legal coordination, and operational activities, supporting business continuity
and growth.
• Managed company establishment and amendment contracts, licensing renewals, Ministry
of Commerce requirements, residency operations, and traffic-related procedures.
• Led and supervised PRO teams to ensure smooth execution of regulatory and
governmental processes.
• Coordinated with legal counsel on company legal matters, contracts, agency agreements,
registrations, and compliance requirements.
• Supported tender pricing and submissions, contributing to successful tender acquisition
and business expansion.
• Managed reporting, employee leave administration, vehicle leasing, invoice follow-up,
trademark registration, subcontract agreements, and multiple business setup initiatives.
Company industry:
Public Administration
Job role:
Administration

Administrative Assistant

December 2012 - March 2016

HOTECC (WARA Project)

Al Ahmadi, Kuwait

December 2012 - March 2016

• Managed timesheet preparation and reconciliation between manual attendance records
and biometric systems for approximately 3000 employees.
• Handled KOC gate pass coordination and employee access requirements for project sites
and restricted areas.
• Supported payroll preparation, attendance monitoring, leave tracking, and employee
records management.
• Coordinated visa, residency, and onboarding processes for new joiners.
• Managed employee transfers between projects while ensuring workforce continuity and
operational efficiency.
Company industry:
Public Administration
Job role:
Administration

Data Entry / Accountant

June 2011 - November 2012

Auto Spare Parts Company

Cairo, Egypt

June 2011 - November 2012

• Entered and maintained new inventory items in the company system while ensuring data
accuracy and proper item classification.
• Recorded daily financial transactions and updated accounting records using both manual
ledgers and accounting software.
• Assisted in daily account closing, reconciliation, and financial record maintenance.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Accounting and Auditing

Education

Sohag University

October 2011

October 2011

Bachelor's degree, Allied Health And Social Work

Egypt

Sohag University

June 2011

June 2011

Bachelor's degree, Sociology

Egypt

GPA (rating): Good

GPA (rating): Good

Skills

Client Service

Expert

IT

Expert

Human Resources

Expert

Administration

Expert

Government Affairs

Expert

ms project

Intermediate

mail

Expert

operations management

Expert

office coordination

Expert

statements

Expert

service desk

Expert

telephone support

Expert

sourcing

Intermediate

web design

Intermediate

order entry

Expert

writing

Expert

supervising

Expert

word

Expert

Arabic

Expert

English

Expert

typing

Expert

quotations

Expert

outlook

Expert

minutes

Expert

office administration

Expert

office management

Expert

operation

Expert

office work

Expert

procurement

Expert

security

Expert

translation

Expert

global hr

Intermediate

hr transformation

Expert

payroll

Expert

marketing

Intermediate

time management

Expert

teamwork

Expert

accounting

Intermediate

materials

Expert

performance management

Intermediate

oracle hr

Intermediate

operational hr

Intermediate

microsoft powerpoint

Expert

project execution

Intermediate

purchasing

Intermediate

order

Expert

staff training

Expert

problem solving

Expert

planning

Expert

people management

Expert

negotiation

Expert

orientation

Expert

payroll processing

Expert

system administration

Expert

resource management

Expert

organizational development

Expert

performance appraisal

Expert

policy

Expert

supply chain management

Expert

logistics

Expert

market research

Intermediate

key account management

Intermediate

Customer Service

Expert

Data Analysis

Expert

Data Visualization

Expert

Microsoft Office

Expert

Python

Beginner

Microsoft Excel

Expert

SQL

Beginner

Data Entry

Expert

Contract Management

Expert

CONTRACT DRAFTING

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CONTRACT NEGOTIATION

Intermediate

COST CONTROL

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

LOBBYING

Intermediate

OIL AND GAS

Intermediate

OPERATIONS

Intermediate

Project Management

Expert

STAKEHOLDER MANAGEMENT

Intermediate

Administration

Expert

Management

Expert

Business Development

Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Project Management Foundations
Using Power BI with Excel
Excel Essentials for Data Analytics
Data Visualization and Dashboards Essentials
Generative AI: Enhance Your Data Analytics Career
IBM Data Analyst Professional Certificate
Project Management Foundations
Using Power BI with Excel
Excel Essentials for Data Analytics
Data Visualization and Dashboards Essentials
Generative AI: Enhance Your Data Analytics Career
IBM Data Analyst Professional Certificate
IBM Data Analyst Professional Certificate
Training
projects management professionals
lifelong

Hobbies and interests

programming, reading, chess