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Youssef Serhan, Managed Services Network Engineer

Youssef Serhan

Managed Services Network Engineer·Mada Kuwait

Kuwait

Bachelor's degree, InformationTechnology and Computing

Work experience

Total years of experience: 8 years, 1 months

Managed Services Network Engineer

June 2026 - Present

Mada Kuwait

Al Kuwait, Kuwait

June 2026 - Present

Company industry:
Telecommunications
Job role:
Information Technology

Network Operations Center Engineer

April 2026 - June 2026

fasttelco

Sharq, Kuwait

April 2026 - June 2026

• Troubleshooting and resolving network incidents within LAN/WAN in Routers and Switches.

• Backbone monitoring for network core elements.

• Performing network monitoring, root cause analysis and technical documentation.

• Collaborating with multiple departments such as voice and implementation to ensure smooth service operations.
Company industry:
Telecommunications
Job role:
Information Technology

IT Field Engineer

April 2023 - March 2026

Diyar United Company

Al Kuwait, Kuwait

April 2023 - March 2026

Deployandconfigure PCs, workstations and laptops.
Troubleshoot Network performance issues.
Technical Software/Hardware support.
Generate incident reports to keep track of network health
andanyongoing issues.
Company industry:
IT Services
Job role:
Information Technology

Assistant Store Manager

March 2022 - April 2023

Marc Jacobs Store

Al Kuwait, Kuwait

March 2022 - April 2023

Optimizessales performance andoversees dailyoperations.
Implements strategies and collaborates with operation
managementforstrategic planning.
Manages and trains the team, ensuring compliance with
Company industry:
Fashion & Apparel
Job role:
Sales

Senior Sales Associate

February 2021 - March 2022

Marc Jacobs Store

Al Kuwait, Kuwait

February 2021 - March 2022

•Delivering professional customer service.
•Coaching and training the store team.
•Applying sales techniques to maximize store sales such as Up-selling and Cross-selling.
•Supervising the sales performance of the store team
Company industry:
Fashion & Apparel
Job role:
Sales

Sales Associate

September 2019 - February 2021

Kenzo Store

Al Kuwait, Kuwait

September 2019 - February 2021

• Deliver exceptional customer service, assist in product selection, and achieve sales targets.
• Proficient in transaction processing and operating Point of Sale systems.
• Maintain comprehensive product knowledge to address customer inquiries.
• Train new staff and handle customer complaints with professionalism and efficiency.
Company industry:
Fashion & Apparel
Job role:
Sales

Sales Associate

June 2018 - September 2019

Zara Store

Al Kuwait, Kuwait

June 2018 - September 2019

• Managed product returns, offered alternative solutions, and coordinated shop activities.
• Handled diverse customer interactions and provided training to enhance selling techniques.
• Implemented upselling and cross-selling strategies.
• Tracked stock using inventory management software
Company industry:
Fashion & Apparel
Job role:
Sales

Education

Arab Open University

February 2023

February 2023

Bachelor's degree, InformationTechnology and Computing

Kuwait

GPA (point): 2.74 out of 4

GPA (point): 2.74 out of 4

Bachelor of Science in Information Technology and Computing
View attachment

Skills

Management
Expert
Management
Expert
Software Development
Expert
Software Development
Expert
Cloud Computing
Expert
Cloud Computing
Expert
Network Engineering
Expert
Network Engineering
Expert
Information Technology
Expert
Information Technology
Expert
Network Engineering
Intermediate
Network Engineering
Intermediate
MANAGEMENT
Expert
MANAGEMENT
Expert
Shopify
Intermediate
Shopify
Intermediate
Technical Support
Expert
Technical Support
Expert
SALES
Expert
SALES
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
FULL STACK DEVELOPMENT
Intermediate
FULL STACK DEVELOPMENT
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
DATA SCIENCE
Intermediate
DATA SCIENCE
Intermediate
Java Programming
Intermediate
Java Programming
Intermediate
Data Analytics
Intermediate
Data Analytics
Intermediate
Amazon Web Services (AWS)
Intermediate
Amazon Web Services (AWS)
Intermediate
SQL Programming Language
Intermediate
SQL Programming Language
Intermediate
PYTHON (PROGRAMMING LANGUAGE)
Intermediate
PYTHON (PROGRAMMING LANGUAGE)
Intermediate
CISCO ROUTERS
Intermediate
CISCO ROUTERS
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
ELECTRICAL ENGINEERING
Intermediate
ELECTRICAL ENGINEERING
Intermediate
ETHERNET
Intermediate
ETHERNET
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
JAVA PROGRAMMING LANGUAGE
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
VOICE OVER IP
Intermediate
VOICE OVER IP
Intermediate
NETWORK SWITCHES
Intermediate
NETWORK SWITCHES
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

German

Beginner

Training and Certifications

Certifications
Cisco Certified Network Professional Security (CCNP-S)
Cisco
May 2026 - May 2029
Show credentials
CCNA
Cisco
Feb 2026 - Feb 2029
Show credentials
IELTS - Band 7.0
Feb 2024 - Feb 2026
Show credentials
AWS Certified Cloud Practitioner
Aug 2024 - Aug 2027
Show credentials
Training
The Complete SQL Bootcamp: Go from Zero to Hero
Udemy
Jul 2023
Java 17 Masterclass: Start Coding
Udemy
Jan 2022
The Complete Web Development Bootcamp
Udemy
Aug 2022
The Data Science Course: Complete Data Science Bootcamp
Udemy
Mar 2023

Hobbies and interests

Bodybuilding