Youssef Sherif

As a content creator, I handled every stage of the creative process from planning and scripting
to filming, modeling, and editing. I created engaging short form videos for platforms like TikTok
and Instagram, often appearing on camera myself to bring ideas to life. I worked closely with
clients to understand their goals, then developed creative strategies to grow their audience,
increase engagement, and help their brand go viral also I managed content calendars, wrote
hooks and captions, followed trends, and analyzed performance to optimize results. Whether I
was behind the camera or in front of it, I made sure every piece of content was aligned with the
brands message and had the potential to make an impact.

I designed and executed segmented targeting strategies for diverse product lines, successfully
distinguishing between B2B and B2C audiences to maximize relevance. Beyond strategy, I took
ownership of the creative process by developing video scripts, storyboards, and persuasive ad
copy specifically tailored to customer psychologies. On the technical side, I managed the day-
to-day optimization of Meta Ads Manager accounts, handling budget allocation, custom
audience management, and troubleshooting ad fatigue to maintain healthy CPR metrics.
Ultimately, I scaled campaigns for a variety of SKUs by adapting the sales funnel to fit each
unique buyer journey.

I guided clients in real estate transactions, conducted market research, identified investment
opportunities, and facilitated negotiations. I built strong client relationships, collaborated with
industry professionals, and leveraged market insights to ensure successful property deals.

I provided support by addressing inquiries, resolving delivery issues, tracking shipments,
coordinating with internal teams, and assisting customers with UPS tools. I managed escalated
complaints, initiated investigations, processed claims for lost packages, maintained accurate
records, and built strong customer relationships, ensuring satisfaction and operational efficiency.

i worked at Teleperformance for a quite while in three accounts first one was expedia related to flight booking changing and and hotel booking and complains and car rentals
second was UPS i used to manage and track cx packages and help them find it and return them also guide them to open a claim incase the packages is lost, stolen or damaged
third at&t broadband help cx to connect to the wifi, bury an exposed wire, send a tech to the cx to help them install devices, and selling internet packages and TV packages.

I delivered outstanding support to customers by addressing inquiries related to travel bookings,
cancellations, and itinerary changes. My key responsibilities included resolving issues, maintaining
effective communication, and utilizing my product knowledge to guide customers in their travel
decisions. I gathered feedback to enhance services and collaborated with team members to
streamline processes, all while emphasizing empathy and patience in a fast-paced environment to
ensure customer satisfaction.