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hussein gamil, customer success manager

hussein gamil

customer success manager·Teleperformance - Egypt

Egypt

Diploma, Internal Quality auditing

Work experience

Total years of experience: 19 years, 4 months

customer success manager

February 2017 - Present

Teleperformance - Egypt

Cairo, Egypt

February 2017 - Present

Handling client complaints.
Call center management.
Solving client problems.
Client negotiations.
Handling customer’s complaints.
Solving Customers problems.
Customer & Client Loyalty.
Reaching high Customer satisfaction.
Reaching high client satisfaction.
Submitting reports to higher management.
Action plans for reaching targets.
Reaching high client satisfaction.
Profit & loss.
Managing the customer service team & content moderation team.
Business analysis.
Analyzing business data and root causes.
Reaching FCR.
Reaching high NPS.
Maintaining churn rate.
Maintaining MRR.
Reaching customer satiafaction.
Managing customer renewal rate.
Managing customer life time cycle.
Managing customer health score.
Managing Qualitative customer feedback

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

supply chain manager

February 2016 - March 2023

biotech

Cairo, Egypt

February 2016 - March 2023

supply chain manager responsible for (stock, procurement, logistics, purchasing)

Company industry:
Pharmaceutical Manufacturing
Job role:
Logistics and Transportation

Export sales & franchise manager

October 2014 - October 2015

Mefosa

Beirut, Lebanon

October 2014 - October 2015

I used to work with mefosaas export sales & franchise manager for MENA region and open new markets and market studies and increasing sales for food safety equipment & courses

Company industry:
FMCG
Job role:
Sales

Export sales & franchise manager

October 2014 - October 2015

Mefosa

Beirut, Lebanon

October 2014 - October 2015

I used to work with mefosaas export sales & franchise manager for MENA region and open new markets and market studies and increasing sales for food safety equipment & courses

Company industry:
FMCG
Job role:
Sales

Customer service executive & technical support team Leader

September 2011 - May 2015

teleperformance (wind project)

Cairo, Egypt

September 2011 - May 2015

Handling customers issues and solving problems and reaching high C-Sat

Company industry:
Business Support Services
Job role:
Support Services

Sales and marketing executive

May 2013 - September 2014

Spot 99

Cairo, Egypt

May 2013 - September 2014

Sales and marketing executive Freelancer & Business development Manager, Account manager for real estate in North coast region.

Company industry:
Real Estate
Job role:
Sales

Sales and Counter supervisor

June 2006 - March 2011

middle east airlines

Cairo, Egypt

June 2006 - March 2011

Sales and counter supervisor, Senior Reservation and ticketing at Cairo airport Office, CRM, Assistant station Manager at Cairo Airport, In charge of Cargo Manager, in charge of Alexandria sales Office Manager, Senior PR and Customer Service Executive

Company industry:
Airlines
Job role:
Support Services

Education

EG

February 2018

February 2018

Diploma, Internal Quality auditing

Egypt

american chambre in egypt

June 2016

June 2016

Diploma, production & inventory management supply chain

Egypt

cerified in production & inventory management Supply chain.

ain shams university

July 2011

July 2011

Bachelor's degree, accounting

Egypt

GPA (percentage): 60%

GPA (percentage): 60%

accounting & business afministration

Skills

Supply Chain
Expert
Supply Chain
Expert
Sales
Expert
Sales
Expert
Safety
Expert
Safety
Expert
Ticketing
Expert
Ticketing
Expert
Customer Service
Expert
Customer Service
Expert
customer service
Expert
customer service
Expert
microsoft excel
Intermediate
microsoft excel
Intermediate
managment and supervising
Expert
managment and supervising
Expert
good communication skills
Expert
good communication skills
Expert
ticketing and reservation
Expert
ticketing and reservation
Expert
supply chain
Intermediate
supply chain
Intermediate
Supply Chain
Expert
Supply Chain
Expert
Sales
Expert
Sales
Expert
Safety
Expert
Safety
Expert
Ticketing
Expert
Ticketing
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert
Arabic
Native Speaker
French
Intermediate

Hobbies

  • going out
  • Singing
  • social networking
  • Reading