Customer Care
Etisal International Company
Total years of experience :4 years, 6 Months
Etisal International Company, Project Etisalat
Customer Care from Dec 2011 till now.
❖ The ability to achieve the goals of the company.
❖ The ability to face different problems in one day.
❖ The ability to help and Support my Team at work.
❖ How the ability to deliver information to the customer.
❖ The ability to make the effort to work and accomplished.
❖ The ability to be patient and follow-up to resolve customer problems.
❖ The ability to receive and achieve the largest number of calls per day.
❖ The ability to clarify the details of the line, including bills and its
features and how to use them.
❖ Ability to follow up on everything new in company offers and rate plans and promotions and services.
❖ The ability to solve problems and customer satisfaction within telephone call.
Le Pacha Nile Ship
Accountant from Aug 2011 till Dec 2011
❖ Ensure Guest accounts are correctly balanced.
❖ Control credit card as per restaurants credit policy.
❖ Knowledge able of the System accounts restaurants and cashier.
❖ Responsible and controls of all cash and invoice in restaurants and cashier.
❖ Reporting for restaurants to the accounting department in end Shift work.
❖ Receive all requests from the restaurants and the introduction of the system of restaurants.
New Presidant Hotel Zamalek
Front Office from April 2009 till September 2010
❖ Receive guests and do Check In and Check Out
❖ Ensure Guest accounts are correctly balanced.
❖ Control credit card as per hotels credit policy.
❖ Knowledge able of the hotel's reservation system, ensuring all bookings are entered correctly and back up files are kept up to date.
❖ Ensure all brochure displays are kept up to date and correct information Displayed
❖ Attend all Fire, Health & Safety and Hygiene meetings as and when required. Also any other relevant training when requested.
❖ Carry out any other relevant duties as requested by the hotel management or Director.
❖ Responsible of Room Status to ensure maximum room sales on a daily, weekly and monthly basis.
❖ Ensure all financial procedures are adhered to and all cash logged and correct balance at all times.
❖ Key and cash controls are followed at all times.
Cataract Pyramids Resort Hotel: Front Office From July 2008- March 2009
❖ Receive guests and do Check In and Check Out
❖ Ensure Guest accounts are correctly balanced.
❖ Control credit card as per hotels credit policy.
❖ Knowledgeable of the hotel's reservation system, ensuring all bookings are entered correctly and back up files are kept up to date.
❖ Ensure all brochure displays are kept up to date and correct information Displayed
❖ Attend all Fire, Health & Safety and Hygiene meetings as and when required. Also any other relevant training when requested.
❖ Carry out any other relevant duties as requested by the hotel management or Director.
❖ Responsible of Room Status to ensure maximum room sales on a daily, weekly and monthly basis.
❖ Ensure all financial procedures are adhered to and all cash logged and correct balance at all times.
❖ Key and cash controls are followed at all times.
Grand Hyatt Cairo Part Time
Banqueting from Mar.2008 till July. 2008
❖ Ensure the smooth and efficient running of the Conference operation and weddings
❖ Responsibilities To set up conference rooms as per function sheet and company standards
❖ Ensure conference equipment is kept in good working order
❖ Function Bar / Dinner service as required
PERSONAL SKILLS
❖ Self-confidence, Self- motivation, and Ambitious
❖ Ability to work under pressure in a daynamic challenging work environment
❖ Ability to manage & accomplish multitasks with Strong Analytical skills
❖ Well organised & Target oriented to meet-up deadlines
❖ Solid interpersonal communication Skills
❖ Problem solving & Good negotiator
❖ Time management & Fast learner
❖ B.SC of Higher Institute for Specific Studies ❖ (Tourism & Hotel Section) ❖ Graduation Year: May 2008 COURSES & TRANINGS: ❖ Basic Business skills Acquisition Program ❖ Course English in Berlitz ❖ Dale Carnegie Seminar ❖ World Class Customer Service Program ❖ Communication Skills ❖ Soft Skills ❖ ICDL From WestWood ❖ Fidelio, Answering the phone, Reception