Youstina Fayez, Sales Admin

Youstina Fayez

Sales Admin

The Leaders

Location
Egypt - Cairo
Education
Diploma, How to be a freelancer
Experience
7 years, 6 Months

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Work Experience

Total years of experience :7 years, 6 Months

Sales Admin at The Leaders
  • Egypt - Cairo
  • June 2021 to June 2021

- supporting the sales department with administrative tasks
- maintain and update customer records (development companies data)

Customer Care Agent at Exeed - we project
  • Egypt - Cairo
  • December 2019 to December 2020

Handling customers complaints and provide a complete information by using the right tools

Diagnose and troubleshoot technical issue including account setup and network configuration

Following up with clients to ensure the problems resolved

I seek customer satisfaction about the service to achieve the company goals in the market

Customer service and Technical support at Deals card
  • Egypt - Cairo
  • August 2018 to November 2019

- handing customers complaints and provide a complete information by using the right tools and building long relationships through trust
- confirm the arrival time of the delivery representative to the customer
- opening and maintaining customer's account by recording account information
- provide users training on the usage of the application
- create new QR codes and serial numbers by using Sales Force program for new potential clients

Agent at MetLife
  • Egypt - Cairo
  • December 2017 to August 2018

- Making business calls and set appointment to meet the client at his/her work place
- good knowledge about the clients needs and assess risk then I present the appropriate consultant in protection and investment
- Developed long term relationship with clients

Marketing and Procurement officer at O.C.G
  • Egypt - Cairo
  • October 2015 to November 2017

- Maintain exciting clients and get new clients to purchase the company products and services

- This involves contacting meetings with potential clients to know the right needsto fulfill their requirements or to buy the tender terms and specifications brochure

- build and maintain relationship with supplier

- Developed purchase requisitions and compare bids then I negotiated prices

E Marketing Agent at National group finance
  • Egypt - Alexandria
  • July 2014 to June 2015

- Creating and managing ads on social media and E-platforms to reach the right customer

- Receiving calls and answering customers inquiries regarding projects finance

- documented customers information and submit daily Reports by Email to my director

sales representative at Naos marketing
  • Egypt - Cairo
  • September 2014 to May 2015

- communicating with clients to understand their needs and explain products value and building relations with clients based on trust.

- Schedule the technician visit to the customer's home.

- documented customers information, purchases and reaction to products.

- informing potential customers of new offers.

- sometimes I was selling products through exbitions which the company was participated.

sales representative at Home service
  • Egypt - Cairo
  • August 2012 to September 2013

- communicating with clients to understand their needs and explain products value and building relations with clients based on trust.

- documented customers information, payment methods, purchases and reaction to products.

- informing customers of new products.

- sometimes I was selling products through exbitions which the company was participated.

Education

Diploma, How to be a freelancer
  • at Moocylance
  • March 2020
Diploma, Egyptian bourse course
  • at Smart vision
  • June 2015

Studied stock exchange market and bonds

Bachelor's degree, Faculty of Arts
  • at Ain Shams University
  • June 2014

Graduated from department of ancient European civilization

Diploma, Archaeological excavation
  • at Papyrus center
  • March 2013

How to search and excavate relics

Specialties & Skills

Secretarial
Marketing
Accounting
Customer Service
Loan Servicing
E-Marketing
Self study
Problem solving
Self directed
Handling rejection

Languages

English
Intermediate

Training and Certifications

مركز البرديات (Certificate)
Date Attended:
January 2011
Valid Until:
March 2011

Hobbies

  • القراءة و السفر
    هوايتي القراءة واحب القراءة فى كافة المجالات سواء علمية أو أدبية نظرا لشغفى لمعرفة أشياء كثيرة عن الكون والبشر وكل ما يحيط بيه ايضا أحب السفر لمقابلة ناس جدد ذات طبائع وثقافات مختلفة وهذا يثقلنى ويضيف لى الجديدة كما انى أحب تجربة أشياء كثيرة جديدة ومبتكرة