Key Account Manager
Seven IT
Total years of experience :18 years, 2 Months
Professional Experience
Key Account Manager at Seven IT (Australia) October 2011 - Present (2 years 7 months)
Responsible for working closely with key accounts to ensure a positive customer experience with maximized revenue achieved. In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met in timely manner.
Highlights
Translating sales processes into revenues.
Well versed in cultivating long-term client relationships with existing and new contacts.
Progressive experience in diverse account management.
Hands on experience in developing and implementing account strategies and tactics in order to set product directions.
Proven record of accomplishment of selling comparable service solutions in order to maximize business value.
In depth knowledge of identifying solutions and provide services in order to ensure client retention.
Making first level calls to customers to understand their Business needs/pain points & position right solutions to the prospects.
Studying and understanding the efficacy and outcomes of various Business development initiatives and suggesting innovative measure to the management.
Follow-up with Principals/Partners for smooth execution of orders.
Organizing presentations, preparing proposals and demonstrations in order to provide brief knowledge to the prospective client about the products.
Conceptualizing and organizing various marketing activities to create brand awareness and increase sales of various brands.
Accuracy and Timeliness of Reports - Ensure 100% accuracy of the reports and ensure that they are sent on a timely basis as required by the management
Preparing Commercial Proposals, Presentation, and Sense of urgency, Interpersonal, Conflict resolution, Time management skills and Negotiations.
Customer service for their outbound & inbound operations.
Managing Customer’s Information through their Internal Application
Presales or Outbound calls for Energy Saving Equipment’s.
Managing Customer service Quality Assurance Report.
Customer Services for Product Inquiry (Face to Face & Phone Inquiry)
Negotiating, selling and closing skills.
Experience within a medium/large marketing team.
Capability to handle multiple projects smoothly and thoroughly.
Sound strategic and implementation skills.
Able to quickly develop general marketing knowledge.
Leading a team which I built from 1 to 50 employees offering energy savings efficient products to households and commercial customers.
Became the largest contractor of selling energy savings products of Easy being green.
Managing day to day stock inventory & record sales with full reconciliation and balancing books.
Prepared & Presented weekly reports to management.
Trained call center for cold calling customers selling energy saving products and for all inbound and outbound calls handling.
Inbound & Outbound Customer Service Operations for St George customer.
Face to Face customer service
2nd Best Top seller for continuous 3 months, selling credit card, personal loan and home loan.
Day to day involve on sales activities.
Sound Knowledge of banking software and troubleshooting through head office
Outbound (Telesales) calls for existing or new clients
Daily sales reporting to the Bank Manager
My record was serving numbers of customers on daily basis was always higher than staff
Diploma of Real Estate, Selling Skills and Sales Operations, 2004 - 2005 Grade: Real Estate sales Stream
Business & Marketing, Marketing, Human resources, Banking & retail, 2002 - 2003 Grade: Diploma of Business
>AMP THE AUSTRALIAN >Business studies Competition Award for State wide Competition. ........................................................................................................................