Technical Support Engineer – Security Analyst
Trellix/McAfee Software India Pvt Ltd
مجموع سنوات الخبرة :11 years, 1 أشهر
• Formulating and instituting security guidelines and protocols
• Ensure compliance with relevant data protection laws and regulations, such as GDPR, CCPA, HIPAA, and others, by conducting regular audits and assessments.
• Overseeing and adjusting security instruments and software
• Working in unison with diverse teams to bolster the organizations security stance.
• Heading up efforts to respond to security incidents, liaising with teams to promptly identify, address, and remediate threats.
• Architecting and rolling out secure system and network infrastructures
• Teaming up with developers to emphasize secure coding and undertaking code audits to pinpoint and mitigate potential vulnerabilities.
• Offering training, insights, and mentorship to budding analysts
• Demonstrating leadership in addressing and resolving escalated challenges
• Evaluating operational data across Windows, Linux, MAC, and SQL environments
• Establishing, fine-tuning, and overseeing security mechanisms and safeguards
• Championing and instilling a culture of security awareness to minimize risks and potential breaches. Identifying breaches in security protocols and devising strategies for mitigation
Achievements:
• Deep understanding of Trellix tools such as ePolicy Orchestrator (ePO), Trellix agent, Dxl, Tie Server, and Mvision EPO
• Acted as a primary lead, steering a team of 8-10 members
• Oversaw managerial functions, from employee onboarding and training to performance evaluation and team development
• Orchestrated projects to deploy the ePolicy Orchestrator (ePO) tool, ensuring compliance with Trellix product guidelines across diverse entities
• Aided IT departments in shaping their information security direction, principles, and structure using the ePolicy Orchestrator.
• Fostered and sustained robust customer relationships to fulfill quality standards.
• Administered and supported Windows 2012 servers, encompassing Active Directory, Group Policy, IIS, DNS, DHCP, and WINS.
• Conducted data analysis to enhance reporting processes and supported the refinement of imaging and deployment solutions.
• Evaluated new tech innovations to fortify technology architecture and proactively monitored system health using tools, notably SCOM.
• Troubleshot remote connectivity issues, leveraging HP ILO, and managed user accounts and permissions in Active Directory.
• Ensured robust file and security management by setting up file shares, defining permissions, and supervising user groups.
• Oversaw systems using VMware ESX and vSphere, including managing VM migrations and capacity planning for vSphere.
• Addressed Level 3 escalations, provided guidance to VMware administrators, and stayed responsive to SCOM alerts.
• Championed the deployment of standardized OS configurations and maintained comprehensive hardware and software inventory logs.
• Liaised with IT teams on new projects, suggesting enhancements to desktop standards and coordinating during critical outages.
• Monitored network performance, managed backups, restores, and ensured seamless systems management.
Achievements
• Initiated as a System Engineer on the KPMG project under a temporary role for Tata Consultancy Services (TCS), later transitioned to a permanent position within TCS payroll.
• Spearheaded the design, execution, and deployment of infrastructure systems throughout the organizational network.
• Provided remote troubleshooting utilizing tools such as screen sharing and remote control functionalities.
• Offered both on-site and remote Tier 1 IT support addressing hardware and software issues for staff members.
• Administered user management, groups, organizational units, and group policies within Active Directory
• Allocated resources for handling GSD Tickets/Calls based on set priorities
• Facilitated access to shared project drives
• Devised and integrated diagnostic tools to address network and workstation-related challenges
• Established user accounts and assigned them to specific project organizational units in Active Directory
• Authorized user access to various applications
• Optimized and upgraded software systems for enhanced performance and functionalities
• Delivered advanced technical support to internal teams and departmental users for network applications
• Assisted users remotely, diagnosing issues across both private and public network infrastructures
Project in Robotics.