Customer Support Specialist
Sky Software
Total years of experience :11 years, 2 Months
- Deliver service and support to end-users via phone, email, or remote connection.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Diagnose and resolve technical software issues involving application errors and database connectivity (SQL).
- Identify and escalate priority issues per client specifications.
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
- Established company's website using basic java scripts and fixed templates.
- Managing external communications with companies, engineers, and managers of
oilfield related events vie fixed mails, meetings arrangements and business trips.
- Work with media outlets to publish timely company information, such as press releases, brochures, and other materials.
- Ensure communication strategy is consistent and reflects the organization’s strategic vision.
- Implement social media strategies.
- Deliver service and support to end-users via phone, email, or remote connection.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Diagnose and resolve technical software issues involving application errors and database connectivity (SQL).
- Identify and escalate priority issues per client specifications.
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.