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yosra daikhi, Staff Manager

yosra daikhi

Staff Manager·Studio Laduree

Qatar

High school or equivalent, Administration and Management

Work experience

Total years of experience: 7 years, 3 months

Staff Manager

June 2019 - Present

Studio Laduree

Qatar

June 2019 - Present

, La Cigale Hotel, Doha, Qatar
Responsibility:
•Manage and supervise staff at all events and implement strict quality control measures
•Manage all customer service related inquired and issues including meet/greet and negotiate all contracts
•Develop business opportunities with B2B clients

Company industry:
Administration Support Services
Job role:
Management

Office Receptionist

July 2018 - July 2018

July 2018 - July 2018

Internship-Qui Viendra Verra Optique, Jardin, Carthage, Tunisia
Responsibility:
•Meet and greet customers
•Responsible for ordering and stocking inventory
•Handled customer inquiries

Job role:
Customer Service and Call Center

Receptionist

February 2018 - March 2018

Tunisia

February 2018 - March 2018

patient data into Health Management software
•Handled patients meet/greet and admissions/discharge process
•Attended telephone inquiries
•Scheduled patient appointment using health management software
•Liaise between patients and staff
•Conducted a customer service survey/ study and provided data to hospital management for continuous customer service improvement and customer management enhancement

Job role:
Customer Service and Call Center

Education

Tech Info Private Vocational Training School

June 2018

June 2018

High school or equivalent, Administration and Management

Tunisia

in

Institut superieur des langues appliquees de Moknin Tunisia

June 2018

June 2018

Diploma, Administration and Management

Tunisia

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
B2B
Intermediate
B2B
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CUSTOMER RELATIONS
Intermediate
CUSTOMER RELATIONS
Intermediate
QUALITY CONTROL
Intermediate
QUALITY CONTROL
Intermediate
COMPUTER SKILLS
Beginner
COMPUTER SKILLS
Beginner
FRONTPAGE
Beginner
FRONTPAGE
Beginner
INVENTORY MANAGEMENT
Beginner
INVENTORY MANAGEMENT
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OUTLOOK
Beginner
MICROSOFT OUTLOOK
Beginner

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Certifications
Administration and Management
Jun 2018

Hobbies

  • Reading, Sports , travel