Senior Executive - HR
National General Insurance Company
Total years of experience :24 years, 8 Months
Ensure all salary & staff details for banking and account
information is updated in system before payroll processing and
provided to Finance Department.
- Prepare manual and system payroll process and payment of the staff.
- Obtain and prepare Air Passage payables for eligible staff.
- Obtain Deduction/ Payment list from Finance, immigration and
leaves and attendance management team to enter in payroll for
payroll process.
- Prepare and update all receivables and payable to process monthly
payroll and reconciliation with previous month.
- Ensure payroll is processed in a time with all entry and upload in
the banking system for approval from CEO and board member.
- Dispatching the payroll payment by or before 24th of each month
to staff.
- Preparing all Staff Annual Performance Evaluation.
- Assist HR Manager in executions and communication related to
performance management.
- Work with department heads for all objective setting and KPI
activities for staff for the current year.
- Assist staff is setting and wording of KPIs for job roles and job
description.
CEO Reports
Update and Prepare Employee Headcount Report each month: Head
Count Summary, Headcount Ratio Analysis, Emiratization Point
Headcount Report, Leaver & Joiner Report, Staff Turnaround,
Turnaround Breakup by Staff Categories, Branch and Head Office
Headcount Review, Monthly Attrition Report, Gender - EEO Statement,
Business Distribution, Nationality Diversity, Workforce Fluctuation for
Review on a Monthly Basis for HR Manager and CEO office
- Ensure all data in Head Count report, including new joiners
and resigned/terminated staff is accurate.
- Salary cost, pay scale report with Grade and any other statistical
reports as and when required by the management HR or CEO
office.
- Job web posting for the open vacancy on-line portals and online
platforms.
- Manage Recruitments of new or replacement staff and CV data of
all BDE, Branch Managers, Back office potentials etc.
- Execute Hiring Cycle Application for all staff: CVs screening, VAF
follow ups, Interviews coordination, document collection, and offer
issuance and documents collections.
- Prepare biweekly reports on BDE hiring update: actual present vs.
budget.
- Manage and coordinate implementation and configuration of new
HRIS system by ensuring all training and data management.
- Provide assistance and updates for all HRIS related queries to both
IT and HR as required.
- Ensure all Employees Personal Information documents are
uploaded and available in HRIS in due course of employment.
Managing personnel Sales accounts and developing sales strategy
- Conducting Outdoor Sales & Marketing with generating leads
from Telemarketing.
- Formulate all sales policies, practices and procedures.
- Implement market strategies and sales plans to achieve company
objectives.
- Service existing clients, establish new contacts by planning and
organizing daily work schedule.
- To call on existing or potential sales and other trade factors.
- Keeping management informed by submitting activity and results
reports, such as daily call reports and weekly work plans or
meetings.
- Resolve customer complaints by investigating problems
developing solutions making recommendations to management.
- Recommend changes in services and policy by evaluating results
and competitive developments.
- Effectively utilize company resources, including inventory and
advertising.
Team Leader Call Centre & Customer Service
Representative
Process Outsource Professionals
Prepare Reports of the project on Daily/Monthly Basis.
- Preparing Reports of Abandoned Calls.
- Preparing
Conducting field surveys for various marketing research objectives by
asking target respondent to fill in the questionnaire form.
- Collecting mass market information via telephonic interviews related
to a given research objective by the research analyst.
- Assisting in processing the research findings.
- Doing all administrative work of filing, faxing and correspondence.
- Provided an elevated customer experience to generate a loyal
clientele.
Dealing with Brandcom official Marketing agency of HSBC
- Keeping the track of customer records scanning the customers
entry forms on GWIS (NSC Department)
- Insuring that the details of the customers provided are genuine & the
all details are filled.
- Handling & Collection of BLANKS forms (raffle entry forms). Technical
/ Management Skills.
courses: Completed CIPD Level 5 PWC Academy- Dubai
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