Sales Engineer
Sinch
Total years of experience :15 years, 4 Months
Onboarding new customers, by helping them understand SINCH product portfolio Helping Sales with converting new prospects into clients by providing product demonstrations & technical reviews. Help resolve customer escalations quickly Liaising with Product Managers to provide feedback from clients about product requirements Working closely with Sales to ensure the successful closure of the sales process Managing the sales bid process by responding to RFIs & RFP Act as a Trusted Advisor for customers
Working in a very competitive SMS (Short Messaging Service) industry, A2P & P2P. Our line of business is sending MTs / MOs / MMS throughout the globe for our esteemed customers, Facebook, Whatsapp, Google. Working with SDI (SAP Digital Interconnect), it is the recognized global leader, No.1 in mobile engagements Administering of services to Platinum clients (Facebook, Whatsapp, Google, PayPal) as well as provide support to business development, customer management, and service delivery teams. Serving as a link between business management and customers. Playing an integral role in business / customer communication. Working closely with service development teams, customer management teams, and other company stakeholders to ensure services are delivered effectively and efficiently. Responsible for developing customer service policies like SLAs, Alerts, etc. Participation in frequent client meetings in LONDON, UK & DUBLIN Ireland with
FACEBOOK & WHATSAPP Supervise the maintenance and security of technical services and information within organization, as well as ensuring adequate training and abilities of support employees. Ultimately responsible for the performance of support for dedicated customers. Some common functions of a support manager includes: 1. Coordinating projects like customer migration, supplier migration, etc. 2. Training colleagues from time to time 3. Providing guidance for problems and queries all throughout the year 4. Setup of accurate monitoring alerts for different type of issues & working of customer facing tools Working / tracing logs on different type of servers, which includes HTTP, SMPP, Swiftlet, SFTP, LBC, UCP, FTP and SMPP NextGen servers. Analyzing / monitoring customer traffic through various web tools daily for margin improvement
Assistant Manager
Crystal Computers Sep 2003 - Sep 2005 Handlng a team of 20 people. Training & Guiding them for the entire lifecycle of the project. Reporting & monitoring all functional activities of team on a weekly basis to project manager. Project monthly targets & assigning it to every individual. Motivate each individual to meet their monthly / quaterly targets.