General Manager, Restaurant and Boutique
Al Abbar Enterprises
مجموع سنوات الخبرة :23 years, 0 أشهر
• Successful opening of our New Restaurant in Yas Mall
• Interviewing and Recruiting of Staff
• Ordering, planning and Movement of all operational equipment
• Following and Implementing of Franchise standards
• Training the colleagues on Menu, Wide Range of Boutique products and sequence of Service
• Planning and organizing outdoor events within the brand guidelines and standards
Restaurant General Manager, Cardamom Restaurant, Dubai, April 2013 to Present
• Renovation and Successful Reopening of the Restaurant
• Name change and Launching of outdoor unit
• Creation of New Website, Marketing and introduction of new promotions
• Training of New sequence and introduction of new menu
Assistant Operation Manager, Banqueting and Conference, Burj Al Arab, Sep 2011 to April 2013
• Introduced the customized beverage package to the groups to increase the maximum revenue
• Introduced a effective IDP calendar to monitor the development program of the team
• Expertise in handling function that involve set menu and silver service for larger group of people
Assistant Manager, Bab Al Yam Restaurant (Pool, Bar, Restaurant and Shisha Lounge), Burj Al Arab, Oct 2010 - Sep 2011
• Introduction of new amenity cycle for the guest using the pool
• Member of Kaizen team increase timeliness in service and product knowledge for the colleague
• Developing and implementing the concept of kids celebration
• Trained every colleague in cashiering
• Opening of Shisha Lounge
Senior Sommelier, Al Mahara, Signature Sea Food Restaurant, Burj Al Arab, July 2009 - October 2010
Sommelier, Al Muntaha, Modern European Cuisine, Burj Al Arab. July 2008 - July 2009
• Organized Wine dinner with Saint-Émilion Chef PHILIPPE ETCHEBEST
• Organized Wine dinner with Louis Roederer, Frescobaldi, and Montes
• Organized Alba Truffle Dinner with wines imported from Barolo and Ticino
• Organized New Year, Christmas, Valentine's day and Russian Christmas
Apprentice Sommelier, Al Muntaha July 2007 - July 2008
Burj Al Arab.
Bar Tender, The Wharf, Mediterranean Sea food Restaurant April 2005 - July 2007
Mina Salam.
Senior Waiter, Cappuccino, Italian Restaurant September 2003 - February 2005
ITC Park Sheraton, India.
Senior Waiter, High Time bar December 2000 - September 2003
GRT Grand days, India
Core Competencies
Profit Centre Operations: Identifying & developing new streams for long term revenue growth and maintaining relationships with customers to achieve repeat and referral business.
Food & Beverage Operations:
Developing & implementing procedures, generating cost savings in operations.
Maintain hygiene & quality standards.
Making reservations & coordinating with guests for resolving their concerns and needs.
Menu planning, monitoring food production and Beverage service to ensure compliance with quality & hygiene standards.
Coordinating manpower planning, Recruitment, Selection. Organizing training and development Programmes for employees for enhancing their technical and soft skills.
Cellar management
Formulating and maintaining Standard Operating Procedure
Maintaining the Budgeted Food and Beverage Cost
Reducing the Slow or Non Moving items
Conducting partners meeting to enhance smooth operation
Supply Chain Management:
Interfacing with other departments for all requisitions, Re-stocking and maintaining inventory according to set par level.
Handling the procurement of necessary equipment for food and Beverage operation
Meeting the Beverage Suppliers
Forecasting and Planning special imports of wine
Guest Servicing:
* Ensuring high quality services, resulting in guest delight and optimum resource utilization for maximum service quality.
* Providing maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.
* Organizing different promotions including wine Dinner to offer variety to the regular customers and help in creating new ones too.
Team Management:
* Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations, meeting of individual & team targets.
* Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members.
SKILLS & OTHERS
Proficient in:
* Proficient in MS Office Package User i.e. PowerPoint & Word
* Operating Systems: Windows 95/2000/XP/7.
Wines and Spirit Education Trust
* Advanced level (Level-3)
* Intermediate Level (Level-2)