z syed shabeer ahmed

• Directed enterprise IT strategy, aligning technology initiatives with business objectives and
digital transformation goals.
• Led IT operations, infrastructure, cloud platforms, cybersecurity, enterprise applications,
and service delivery.
• Managed strategic portfolios, PMO governance, and multi-million-dollar technology
programs from planning to execution.
• Established IT governance, risk management, compliance, and business continuity
frameworks.
• Drove cloud migration, infrastructure modernization, automation, and AI-enabled
innovation to improve operational efficiency.
• Oversaw IT budgeting, cost optimization, procurement, and vendor contract negotiations.
• Built and mentored high-performing cross-functional teams, fostering a culture of
accountability and continuous improvement.
• Collaborated with executive leadership to deliver technology solutions that enhanced
customer experience and business growth.
• Defined KPIs, SLAs, and performance metrics to improve service quality, resilience, and
operational excellence.
• Championed innovation, ensuring secure, scalable, and future-ready technology
capabilities across the enterprise.

• Managed Cloud migration and infrastructure projects, for large Enterprises, Government,
MNCs, Banks, Healthcare, retail and Ministries
• Orchestrated migrations of 2, 000+ workloads/VMs, 100+ applications, 100+ websites
(with CI/CD, DevOps, Kubernetes, Containers, Microservices) to Azure cloud, improving
scalability, operability and systems resilience using best industry practises.
• Successfully delivered 5000+ Users & Devices, File servers, web portals automation (using
CI/CD, Micro services from on-prem to cloud.
• Led cloud fitment assessments, enterprise infra landing zone setups, discovery and
modernization for web applications and databases
• Built strong stakeholder relationships, aligning project roadmaps with strategic business
goals, securing executive sponsorships achieving KPI s, SLA s.
• Develop and manage all aspect of project and program engagement from planning,
external vendor, relationships, communication, resources, budget, change risks and issues.
• Managed scope creeps, change management, lead weekly/monthly cadence, govern
quality, risk mitigations. Prepared project reports, multitask with service delivery and
technical teams.
• Improved NPR, customer satisfaction scores by 20% YoY through proactive service
enhancements and continuous value delivery.
• Managed Ministries, Govt entities, Hospitality, Retail, Healthcare, Manufacturing & Banking
clients.

• Designed and deployed enterprise-wide cybersecurity frameworks, including SOC, NOC,
DLP, and threat intelligence platforms.
• Conducted security audits, vulnerability assessments, and incident simulations, reducing
potential threats by 30%.
• Ensured compliance with NIST, GDPR, HIPAA and ISO 27001 standards, safeguarding client
data and minimizing regulatory risks.
• Managed the full RFP lifecycle, tenders, from drafting technical proposals to overseeing
post-sales service delivery.
• Full project life cycle ownership: successful project delivery will include full implementation
from initiation to deployment for one major or several minor initiatives simultaneously.
• Report on project success criteria results, metrics, test and deployment management
activities.
• Participate in establishing practises, templates, policies, tools and partnership to expand
and mature these capabilities for the organisation.
• Manage the day-to-day project activities and resources and chairs the project management
teams meetings.
• Provide status reporting regarding project milestones, deliverable, dependencies, risks and
issues communicating across leadership.
• Manage project scope and changes, in addition to quality control and quality issue
resolution.
• Develop and manage all aspect of project and program engagement from planning,
external vendor, relationships, communication, resources, budget, change risks and issues.
• Monitor, tract and control outcomes to resolve issues, conflicts, dependencies and critical
path deliverables.

• Led IT operations & managed IT projects of CCQ Datacentre and spread across 5
campuses, maintaining 99.7% system uptime (24x7) and ensuring uninterrupted education
applications, eLearning, library, and administrative applications, support systems and
student services.
• Spearheaded Azure cloud adoption, migrated existing services (DC Exit to Cloud) of critical
applications/workloads for 5, 000+ users, enhancing BYOD accessibility, SSO and ease of
use.
• Worked closely with national cybersecurity bodies to implement and uphold government
cybersecurity standards. Aligned policies, deployed and integrated security applications &
tools.
• Supported CIO in strategic IT planning, budgeting, IT audits, risk assessment, risk
mitigations, procurement processes of IT assets, optimizing resource allocation
(Capex/Opex), scheduling and resource management.
• Delivered IT Infrastructure upgrades, EOS, Education learing applications and systems,
automated service desk, (Self Service with ITIL best practices), facilitated and conduct
training programs, reducing support tickets by 30%.
• Prepared regular reports of IT Assets, tickets, resources, projects completed/in-progress
and presented to senior management.

• Managed full-cycle digital transformation projects, driving customer success from
discovery to go-live of online business. Website design, hosting, eCommerce development,
web applications development, and effective contemporary marketing. SEO services,
Social Media Management, Mobile & Facebook Apps, 2D & 3D Animations, High-End
Presentations (including professional photography and models) and eBrochures
partnership with Google Cloud, Microsoft, GoDaddy, and AWS.
• Facilitated legacy to latest migrations, worked with distributed teams to ensure seamless
transitions to clients DC, private and public cloud environments.
• Developed and deployed UX, SEO, social media, and CRM strategies, boosting online
engagement and lead conversion rates.
• Managed inhouse IT Infra, Applications, Licenses, SLAs, devised policies and implemented
Support eco system along with cloud-based ticketing applications.
• Analysed customer data to refine marketing strategies, resulting in a 20% upsell YoY.

monitoring and support of Wiser Cloud - Global IT Operations
Successfully built, manage and supporting (L2, L3) for Cloud Infrastructure and hosted applications for smart Homes (connected homes line of business)
Supervising cross functional team in a very matrix based cross cultural environment
Administering outages & upgrade campaigns events, managing partner communications and notifications of systems maintenance
Interacting & liaising with End-Users, Network Administrators, Systems Analysts and Software Engineers to assist in resolving client incidents & problems
Taking active part in the development of IT strategies, Audits, Security in collaboration with the executive team
Collaborating cross-functionally to improve infrastructure and operations support processes, defined, created IT Operations processes
Providing support to solution verification and validation teams in order to ensure systems meet operational expectations and correct work stoppages or errors
Motivating self & staff members by seeking out educational opportunities, professional standards and publications, thus maintaining personal networks
Successfully executing and monitoring Over the Air (m2m), upgrade campaigns to European users devices.

- Responsible to maintain High Availability IT Infrastructure systems. Recommended, procured, configures, protects, maintains, and supports information technology for the day-to-day operation and security of the company. Managed budget
- Supervised Team for all activities like configure, install, integrate and maintain operating systems, application software and databases for use in Windows Server, Windows Desktop, Linux Server, hypervisor, VM’s and mobile environments.
- Developed and maintains information security standards, policies, procedures, and best practices, including WTA’s incident response plan.
- Where technically possible, migrated unmanaged (local) credentials to centralized managed credentials stored in Active Directory, Redhat IPA and OpenLDAP. Refreshed machine-to-machine passwords to strengthen security and developed measures to monitor password age every month.
- Handled P1/P2 incidents like DDOS attacks, malware pivoting, ransomware demands, worm infections, intrusions and stolen data/credentials.
- Coordinated with Director of IT to lead company’s incident response team in the event of a cybersecurity incident. Ensures company follows proper procedures to respond to and recover from a cybersecurity incident.
- Successfully implemented Enterprise Identity and Access Management, developed the Authentication, Authorization and Accounting framework; optimize governance processes for management approval workflow of requested and granted authorizations.
- Assessed the appropriateness and effectiveness of company’s security measures, and recommends enhancements.
- Researched, evaluated, and recommended new security tools, techniques, trends, and technologies. Keeps up to date on emerging threats. Full understanding of data protection, the value of patching, encryption methodologies, vulnerability scanning, penetration testing, etc.
- Planned, implemented, and upgrades security measures and controls. Help remediate ongoing security gaps.
- Conducted internal and external security audits and risk assessments. Monitored networks for security breaches and investigates violations.
- Uses analysis, forensics, and reverse engineering to monitor and diagnose malware events and vulnerability issues. Investigates the cause of breaches.
- Mentored junior consultants and specialists in the domain of IT Infrastructure and IT security.

- Responsible for complete IT / Telecom infrastructure of Oil & Gas exploration refinery & production gas plant operations in middle east (UAE, Qatar & Oman) its regional offices.
- Managed multi‐site offices & managed various concurrent projects within the deadlines & within budgets
- Managed & provided technical support to end users, networking & communication, backup storage system, help desk
- Responsible for the planning and execution of systems installation, systems upgrade and systems integration
- Responsible for the management of Novell Intranet ware server(s) with eDirectory, Microsoft Windows Servers 2000/2003 with Active Directory, SUN Solaris servers.
- Managed IP LAN/WAN and Wireless networks, Juniper SSL VPN and Multi-Functional Printers.
- Built a custom hardened firewall based upon the Linux kernel.
- Managed platforms such as Microsoft SQL Server, IIS, Apache, Tomcat, Novell Dir, XML and desktop
- Supervised sub‐ contractors, staffing, approve IT AMC contracts, SLA’s & purchases from vendors
- Successfully completed tech fresh of new Telecom & backbone Network WAN Link 2mbps for offshore Gas plant on time within budgets.
- Liaison and coordinate with local Telco and IT Vendors for prompt SLA’s.
- Successfully rolled out, Upgraded and managed the implementation of,
- Oracle 11v Financials Module, Business Objects Reporting Tool, Orion Maintenance and Materials Management Module
- Designed new IT infrastructure (HW/SW) & implemented Lotus Notes, Norton Anti‐virus, Firewall, Helpdesk, Desktops, Security & Content Management systems, service desk & migrated to a stand‐ alone operation.
- Successfully coordinated the IT Transition/Migration between ARCO/BP systems of all Middle East offices.