Management
Baroda Food Exprses
مجموع سنوات الخبرة :22 years, 3 أشهر
Enterprise a Restaurant cum Banquet as an active partner and owner for Baroda Food Express. Keenly developed the brand and setting up processes, products and SOPs, managing staffing and creating a market.
- Created Brand awareness and marketing
- Keenly setup of system processes and SOPs at departmental levels. Instrumental in organizing, planning, budgeting, recipe development and structural flow.
- Developed vendors and supplier- negotiating rates and defining credit terms.
- Accounting setup and book keeping structure.
- Managing business 360D and active marketing for brand awareness with strategy mid scale tieup, high product focus, guest relations and marketing at BTL level to maintain high ROI budgets on sales spent.
- Actively handling Cash flow and business management.
Actively involved in Project development for Food Business. Planning projects for frozen food factory, qsr model and startup of the company at Kenya. Escalated a shut unit to more than 7M sales by proper planning, vigorous marketing and controls in place.
- Develop new Ventures in terms of operations, Manning, Location and Budgeting
- Instrumental in organizing, planning, budgeting, recipe development and structural flow.
- Developed a business for frozen food and meal packs for standard supply by maintaining detailed consistency.
- Worked on setting up a QSR model for the company to develop a plan, working ROI and brand development
- Managing and stabilizing the cash flow and building top lines and building consumer base
- Set up systems, process and make plans for development of the units
- Handling of marketing campaigns, startup, running operations management and manning.
- Maintain investor relations and make presentations for the invested units for franchisee options.
- Heading the factory and opening various windows of sales for the organization
- Working towards getting a decent ROI, budgeting, planning, forecasting and MIS control
Barbeque Nation is one of the fastest growing restaurant chains in India - 37 outlets in 18 locations in only seven years. Having presence across major two tier cities as well. Another 35 stores are planned by 2016 with international locations. All outlets are company owned clocking 350 cr of annual turnover.
Regional Manager (West)
As Regional Manager for the West market, I headed twelve units of Barbeque Nation spanning across Western India. I managed a business of 125 cr annual turnover. The Cluster manager and regional functional head form my direct reporting team.
My responsibilities include:
• Guest Experience: Responsible for positive guest experience through outstanding quality of service and follow through, prompt response and attention to detail with great quality of food and offerings. As a region we are on top on the Guest Satisfaction Index- that stands out to be a fool proof tool the company is using for a decade now. Achieved a 90% GSI bench mark for the region on this.
• Sales/Mrkt & Promotional Activities: Successfully leading the Team in consistently delivering volume above plans and target. Handling Planning, targeting, assigning and monitoring of sales targets in achieving Sales Growth and New Stores Sales Building. Catchment analysis and ATL BTL activities being driven vigorously. Sales growth observed at 22% with cover growth at 12% followed by various marketing activies and brand building.
• Strategic Planning & Business Development: Handling the entire spectrum of business operations, encompassing conceptualizing, planning, implementing and monitoring of winning strategies and market plans in order to drive sales growth & business development; market analysis for identification and development of fresh consumer segments and setting up new branches for expansion of business activities.
• Executional Excellence: Building synergy and consistency in functional departments to ensure smooth functioning and timely completion of tasks and enabling sufficient support of the Business Managers.
• Commissary and Menu planning: In total command of commissary in terms of SOPs, recipe costing and consistency with utmost hygiene. Regularly creating innovate offering and festive menus.
• Optimal Resource Allocation and Profitability: in Restaurants to see that every single unit contributes to the Organization’s bottom line. Guiding, motivating and driving individual market teams in achieving set goals.
Yum! Brands Inc. is the world's largest restaurant company in terms of system restaurants with nearly 36, 000 restaurants in over 121 countries. Its five restaurant brands are KFC, Long John Silver's, Pizza Hut, All American Food and Taco Bell.
Manager Operations/Training, Dodsal Enterprises Pvt Ltd (April onwards)
As Operations Manager for the west market, I head twenty units of Pizza Huts including KFC’s, spanning across Mumbai, Gujarat and Madhya Pradesh, of Dodsal Enterprise. Over all heading profit center units with an annual turnover of Rupees 50 crores.
• Designated as HOD for training function for entire franchisee unit coordinating activities for 90 outlets
• Enrolling the highest level of standards and driving operation excellence.
• Budgeting forecasting and analysis for sales and profitability of the outlets. Coordinating with respective area managers and store team to ensure the goals are met and achieved.
• Close coordination and reporting of support functions in ensuring their deliverables and support at highest capacity.
• Responsible for customer satisfaction, people development and building sales and profitability
• Focus on following highest level of customer service and product quality and abiding with SOPs at peak level.
• Formulating business strategies and tools in order to ensure that the goals are achieved.
• Close coordination with franchiser (Yum restaurants) for new product development and building strategic tools
• Downloading the process in all units and calibrating execution
• Responsible for external audits, mystery checks and other process calibration and measurements
Big Cinemas with ADAG group being partner with RMWL. It is the India’s largest cinema chains with screens spread across India and the US. I handled 11 properties of Big Cinemas in Gujarat region.
Area Manager
• Complete in charge of the Hub office and direct contact person at a regional level for all departments. Reporting to the divisional head and the COO.
• Enrolling SOPs and inculcating best practices and executing highest levels of well run operations.
• Opening and development of properties in the region. Rigorously involved in selecting sites for new properties and making it functional.
• Based at regional Hub office and taking charge of reporting’s for all Theatre operations and Support Functions.
A highly successful journey from a crew member to Area Coach position managing in a span of 6 years. Handling business operation of six restaurant spread across six cities with a business volume of 10 crores annually turnover.
Area Coach
• Responsible for operating six Pizza Hut in the region according to the set standards and operational excellence..
• Budgeting, planning and setting targets to achieve monthly COS, COL and COSV targets of the region set by the organization by effective controls and procedures.
• Successfully achieved the profit levels and builds up record sales for the patch region by proper execution and planning.
Hospitality Marketing Business management and multi outlet operations
Hotel Management Facility Management Hospitality Management Major in Food Production and Service
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