Business Development & Program Manager
Asad & Co.
مجموع سنوات الخبرة :14 years, 4 أشهر
• Achieves operational objectives by contributing information and recommendations to preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Responsible for the successful delivery of the whole of the proposed change, co-ordination of the program's projects and management of their inter-dependencies.
• Responsible for expanding the firm's business with new and existing clients.
• Penetration in existing markets through assessment of marketing opportunities and target markets. Intelligence gathering on customers and competitors, while generating leads for possible sales.
• Providing effective organizational leadership & advising on, drafting and enforcing sales policies and processes.
• Follow-up sales activity; formal proposal and presentation management and writing.
• Negotiating rates with new and existing clients that will meet business objectives and goals.
• Managing all documents related to Bank accounts and incoming and out going of products.
• Ability to generate respect and trust from staff and external constituents.
• Exercise good judgment, taking into account a broad range of inputs and advice.
• Ability to take client feedback to group to enhance and modify product for clearer understanding.
• Expertise in client and vendor business functions.
• Management techniques and effective employee supervision.
• Staffing, Planning, People Management, Managing Profitability, Promoting Process Improvement, Financial Planning and Strategy, Strategic Planning, Dealing with Complexity, Analyzing Information, Vision, Performance Management.
• Worked as RF Network Drive/Walk Test and Initial Tuning Coordinator with Ericsson for Etisalat on GSM/ WCDMA-UMTS (U900/U2100)/ LTE-FDD1800 Modernization & Roll Out Project.
• Coordination with all activities of partners for Rollout with Initial tuning, Integration, Implementation & NOC for all drive test activities i.e Swaps (Cutover), New sites, New Carrier Activation & U900.
• Interface Customer, implementation mangers and integration engineers.
• KPI monitoring/analysis such CS/PS CSSR, PS RAB SSR., CS/PS CDR, CS Traffic, PS/HSDPA/HSUPA Traffic, IRAT HO.
• Initial tuning acceptance report submission to Customer.
• Planning Pre & Post swap Phase drive/walk tests for clusters including SSV’s.
• Deploying & Assisting of 10 Drive Test Teams for troubleshooting equipment issues in the field for all tests on IBS, Macro, Micro sites.
• Support of monitoring engineers in case of degraded KPI.
• Supervising new roll out sites and getting their drive test and KPI reports approved from the customer.
• Identifying faults &Tracking issues captured in drive testing & follow up with Optimization initial tuning teams and Implementation teams.
• Conducting redesign activities like tilts change, antenna height reduction, azimuth change, frequency change, power changes etc.
• RF optimization/Troubleshooting/2G swap/2G Re-farming/3G Multi-Carrier/ 4G CSFB Network physical parameter redesign/KPI analysis.
• Verify Log Files, SSV’s checklists and Cluster reports before uploading to Ericsson’s Site Handler.
• Radio troubleshooting & Investigation of problematic cells / parameters tuning/ performance monitoring.
• Analyzing events such as call drops, handover failures, coverage and quality issues, RF interference, overshooting, swap sectors, and TCH assignment success rate etc.
• Progress reporting & Checking the integrity, performance of ASP DT teams for daily and weekly DT activities.
• Working with client managers to ensure adequate staffing levels are met and to make sure required data is uploaded properly in the Site Handler.
• RF Optimization & Planning Tools like TEMS, Actix, GIS Tools i.e. Garmin GPS, MapInfo, Google Earth/Maps, Bing Maps.
• Worked as RF Drive test Engineer for Ericsson with Mobicom IT Company on LTE 4G (TDD/FDD) STC project.
• LTE KPI testing to check the Quality, Coverage, Data throughput, Latency, Signal level and performance of each sector of the STC sites.
• Using Ericsson LTE Tests scripts like Stationary data DL/UL, Speed Tests for short/long call, & mobile call for CSFB.
• Checking the throughput performance like RSRP, RSRQ, SINR, Power parameters and Antenna configurations for better coverage of the site.
• Performing Single Cell Functionality Test (Static Drive) to check Circuit Switched and Packet Switch Call in each sector.
• RF Field Measurements for GSM 2G (GPRS, EDGE), 3G (WCDMA, HSPA). 4G (LTE) by using TEMS 13.1, 14.1 & 14.5.1
• Single Site Verification Tests (SSVT of TDD-LTE 2300MHz & FDD-LTE 1800MHzband for Saudi Telecom Company STC.) for network performance analysis for all Voice, Video Packet & High Speed.
• Reporting & Coordinating with NOC & Optimization team for troubleshooting issues faced during test.
• Pre/Post Swap Check by Identifying Sector Swapping, Partial/Full Swap, Cross Feeder etc.
• Intra Cell Hand over Testing, Inter-site Hand over Testing for defined successful Hand Over.
• Involved in network redesign activities such as changes in site’s azimuth, height, tilts, interference, neighbors or new site recommendations in order to improve existing coverage/reduce interference.
• RF Optimization & Planning Tools like TEMS, Actix, GIS Tools i.e. Garmin GPS, MapInfo, Google Earth/Maps, Bing Maps.
• Sound understanding of Radio propagation theory and modelling, antenna design and implementation principles.
• RAN performance monitoring and optimization Performance like Monitoring of existing, new and planned sites that are deployed.
• Customer complaints handling for Accessibility, Retainability, Integrity, Availability, Mobility.
• Analysis of Drive test log files and troubleshooting of the problems related to coverage, quality, drop calls, Blocked calls. Handover failure, overshooting and interference based on Events.
• TRX Testing, Handover optimization (3G to 3G and 2G to 3G and 3G to 2G).
• Project & Contract Execution, Reporting & Management. Planning and supervision of predefined SOPs, SOWs, and SLAs.
• NOC team management & Coordination with field maintenance team leads on External Alarms Escalation plan, and daily reports.
• Planning & co-ordination with the O&M field Engineers/Transmission/Power technicians for proper maintenance of BTS, MW, Rectifier, Civil Work, Solar Panels and all other equipment on the site.
• Leaded the team of more than 50 Employees including BTS, MW, BSC, AC and Diesel Generator (Electro-Mechanical) teams. Responsible for the overall Preventive Maintenance of “254 sites” including Telco and non-Telco of “10 sub-regional” teams.
• Planning and implementation of PM and CM activities including Acceptance activities, reviewing site folder and maintain network database.
• Developed necessary Preventive Maintenance (PM), routine maintenance and Quality Assurance checklist procedures.
• Responsible for Quality Assurance & Quality Control (QA/QC) PM/CM Audit of all 254 sites including Telco, non-Telco. Weekly PM/CM Audits & sharing the Audit Report with all concerned.
• Reviewing of PM records and verifies quality of PM data entry, prepare report.
• Awarding sites to regional team for distribution of responsibilities & work.
• Maintaining statistical process control monitoring of all major maintenance equipment and made recommendations for proper maintenance and operation.
• Also worked as acting “Assistance Manager” for 2 months & on weekends regularly.
• Monthly & weekly planning for sites PM completion as well as Major tasks achieving with action plan for rectification.
• Daily, weekly, and monthly meetings with customer for Network performance, Outages, KPIs, and field related issues and solutions.
• Regional Staff Performance Appraisals, Project Budgeting and Invoicing, Warehousing, Logistics, Supply Chain Management.
• HO/TO implementation with ZTE.
• CM & PM of Operational Sites including ZTE- BTS, Microwave, Power & Transmission.
• FLM roles and responsibilities in Network Operation Department to handle the region O&M.
• Trouble Ticket Handling, Work Order Handling, Change Request handling, Report Handling.
• Configuration management & System back up of BSS and TXN nodes.
• Coordinating with the field organization during implementation of new BSS/TXN nodes.
• Coordinating and follow up with field organization during procedure acceptance tests.
• 24/7 Alarm monitoring and alarm management, clearing the 1st level alarms.
• Liaise closely with Vendors for fault and alarm clearance, carried maintenance regular and irregular procedures.
• Execute system configuration changes as per given access right.
• Acceptance & Quality assurance.
• Improve site/network elements availability and quality within the SLA's.
• Analyzing and restoring the fault within defined time limit.
• Responsible for Field deployment of WiMAX Customer Premises Equipment.
• Installations, Configuration & maintenance of WiMAX devices, IAD, SIP PHONES, CPE.
• PM of WiMAX equipment.
• Worked on MapInfo & Google Earth as pre-installation requisites.
• Complaint handling trouble shooting & Coordination with NOC for provisioning.
• OSM alignment, Services delivery & support.
• Customer’s training on basic trouble shooting. Telephonic support to the customers. Providing Guidance/Assistance to Franchises’ Engineers.
• Daily reporting of assignments accomplished.
• Pre and post on-air optimization for WiMAX Access Points.
• Audit of Motorola & Inspection Eltek equipment of BCU, ME3400 switch, Cisco Router, IDU, ODU, MW-Dishes, RF heads, Rectifiers, GPS, & AVR).
• Joint visits with vendor.
• Delivery of service and support for IP TV services to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
• Accurately process and record call transactions using a computer and designated tracking software.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.
• Stay current with system information, changes and updates.
Major Courses: Analogue & Digital Communication Telecom Transmission & Switching Telecommunication Systems Wireless & Mobile Communication Wave Propagation & Antenna Theory Microwave Engineering Circuit Theory & Electronics Optical - Fiber Communications Data Communication Networks Digital Signal Processing
Mathematics, Physics, Chemistry
Mathematics, Physics, Chemistry, Biology