ظهير عباس

Worked as parts supervisor and also as parts marketing for whole Dalma motors parts department in Mussafah branch Abu Dhabi
 Was responsible for running the show in parts business for the company and report directly to parts manager.
 Leading the team with five salesmen looking after the in house service department and also the counter customers.
 Developing new strategy and assigning the counter sales staff properly.
 Collecting feedback from the counter sales staff and analyzing if the changes has to be done or not.
 As a part of parts marketing visiting the fleet customers as well those customers whole the less fleet and also for new customers as well on a day to day basis.
 Collecting feedback directly from the customers and also comparing it with feedback received with the counter sales staff and working accordingly.
 Problem solving was the key issues in the Parts supervisor and Marketing.
 Meeting the customer requirements and updating with the delivery time on a daily basis.
 Keeping the customers updated with parts related matters and also dealing the customer on first come first serve basis.
 Helping the customers with technical related issues after consulting with our in house service team and providing proper feed back to the customers.
 Searching for potential customers to increase product awareness. Establishing and maintaining good relationship with same to ensure customer satisfaction and retention.
 Analyzing-recognizing needs of customers in order to satisfy them up to the maximum level.
 Providing the best ever customer service from scratch till the end.

Worked as Export Supervisor in Spare parts department and handled all sales outside UAE
 Was responsible for working on enquires and analyzing the price strategy for each customers. Finally preparing quotation and follow up for the order.
 Also order processing with target of the short possible delivery time in order to fulfill the customer‟s needs quickly and to have favorable response.
 Was also responsible for the ordering of the items which were on requirement and as well as moving.
 Deciding the best mode of Delivery depending on the volume of the consignment as the competitive rates.
 Implementing after sales service to customers for the problems that they may encounter.