zaher Al Azzam, Operation & Marketing Director

zaher Al Azzam

Operation & Marketing Director

Key Jordan

Location
Jordan
Education
Diploma, Operations Management
Experience
26 years, 11 Months

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Work Experience

Total years of experience :26 years, 11 Months

Operation & Marketing Director at Key Jordan
  • Jordan - Amman
  • My current job since September 2014

Budget Management, design, Structuring and cost controlling.
• Monitoring company projects in Jordan, Egypt, UAE, Qatar, India and east Europe.
• Building Procurement Polices dictionary and implement it
• Resources Mobilization and team monitoring
• Field Coordination between affiliates in order to implement company vision and values
• Team performance management Analysis reporting
• Design and implement Risk Analysis policies, procedures and reporting
• Cross country Human Resources, financial and Operationally overseeing and monitoring
• Managing Risks; such as security, Legal, Financial and operational
• Supporting Senior Management with operational reports
• Overseeing, visiting and monitoring company projects
• Overseeing human resources Department, Financial department, Marketing and Business development department, IT department in order to achieve company Vision and Mission
• Working with the senior Management to insure all departments objectives are serving company goals
• Design &Redesign projects procedures upon environmental or political changes
• Design, build and implement Marketing strategies, department strategies, operational strategies
• Cost Controlling
• Liaise with all governmental departments to provide the support for company needs
• Insure Company growth and team adaptability,
• Coordination with legal advisory to insurance all company assist is legal
• Supporting the Marketing and Business Development team with Market Analysis reports to insure company growth
• Ensuring the business operates within the company's mission statement-Investigating customer satisfaction
• Benchmarks the organization's current marketing activities, performance and investment against industry best practices, and through gap analysis, develops a roadmap for improvements and business case for undertaking necessary changes.

•Head of operation team (IOM Project / Canadian embassy) Key Jordan Nov 2015- Feb 2016
•Head of operation team (IOM Project / USA embassy) Key Jordan Feb. 2016 - May 2016

Assistant Country Operations Manager at FSS
  • Jordan - Amman
  • December 2011 to September 2014

• Ensure operational support for program activities, regularly audit and address problems with procurement, vendor contracts, and asset management.
• Assume overall responsibility for the security and safety
• Ensure that all policies and procedures are adhered to by all staff
• Assist the Logistics and operations staff to manage and maintain all aspects of company premises including all field locations
• Ensure all sites operational services and systems are cost effective and efficient.
• Regularly visit the field locations to monitor all operations related issues
• Monitor operational sections of budgets and track expenses.
• Ensure weekly & monthly Operation reports are submitted. Review and follow up as necessary.
• Provide feedback on operation staff through regular performance evaluations.
• Procurement management including pre-qualification of vendors
• Manage and supervise inventory and assets related
• Implement & develop operational plans, procedures
• Risk assessments and management
• Establish effective relationships with relevant personnel.
• Manpower Planning
• Employee Services & Relations
• Trainer for ( Risk Management & Safety )

Operations & HR Manager at DTM
  • Qatar - Doha
  • February 2006 to October 2011

Determine Requirements for materials, equipment and manpower
Oversee the overall process for planning, production and manufacturing processes
Proactively holding the organization accountable to critical dates to ensure production schedule is met.
Identify, gather and define print product requirements from Customers.
Identify opportunities for operational improvement.
Development of team’s knowledge of cost analysis, campaign setup and assurance towards quality expectations.
Direct accountability and management of team
Responsible for developing and maintaining marketing strategies to meet the objectives
To evaluate customer research, market conditions, and competitor data and implement marketing plan alterations as needed.
Budget management to deliver all marketing activity
Maintain professional internal and external relationships that meet Center core values
Human Resources Lead, Recruitment, Compensation, Performance Management

Operation Manager at Rythem
  • Qatar - Doha
  • October 2000 to September 2006

• Contribute marketing and sales information and recommendations to strategic plans and reviews
• Implementing production, productivity, quality, and customer-service standards
• Resolving problems; completing audits; identifying trends
• Meets marketing and sales financial objectives by forecasting requirements
• Preparing an annual budget; scheduling expenditures
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans
• Provide support and recommendations to the business
• Employee Selection & Services, Compensation and Benefits

Operation Manager Assistant at civil defence
  • United Arab Emirates - Dubai
  • January 1993 to April 1996

• Developing and implementing of the rescue component
• Coordinating, managing, and supervising of all rescue activities
• Providing situation updates and maintaining records and reports
• Help with first aid assessments for a work area and maintain Health, Safety and security
• Member of Emergency committee with Dubai Airport

Education

Diploma, Operations Management
  • at Alison
  • May 2014
Diploma, English language
  • at Alson
  • April 2014
Bachelor's degree, Mechanical
  • at American University of Cairo
  • June 2000

Specialties & Skills

Management
Government Liasioning
Search Strategy
operations
Analytical thinking
Problem solving
Wide range of vocabularies
Operating in multicultural
Operations Management
Planning & organizing
Communication skills
Risk Management

Languages

Arabic
Expert
English
Expert
German
Beginner
Italian
Expert
Thai
Beginner

Memberships

Emergency committee with Dubai Airport
  • Member
  • November 1994

Training and Certifications

Risk Management (Training)
Training Institute:
Dubai Civil Defense
Basic Technical Course, K14 Bauer Compressor (Training)
Training Institute:
Germany / Buer
Train the Trainer course (Training)
Training Institute:
Movenpick Hotel
Diploma in Basic English Grammar (Training)
Training Institute:
Alison
Communication and service skills (Training)
Training Institute:
Estats
Rules of behavior “Etiquette” Program (Training)
Training Institute:
Movenpick Hotel
Master scuba diver trainer (Training)
Training Institute:
Padi & SSI- Rccs

Hobbies

  • Self Study