zaher Chehab

Covering State of Qatar, I have been appointed as Account Manager, whereby I am tasked with managing all sales inquiries, responsible for the management of sales and relationships with customers, I drive strategies that strengthen the company’s market penetration in the sector of ELV system. Another role I partake in is the formulation and implementation of sales strategies that lead to sustainable annual sales growth. Part of my daily or periodic work include monthly sales reporting, promotion of Customer service centric activities, and minimizing customer dissatisfaction and complaints. Also partake in the appointment and coordination with suppliers in all relevant operations and undertake marketing tools and materials responsibility. As an interpersonal responsibility, I am also tasked with arranging enablement and training to company staff members, while ensuring Corporate Quality.

I was assigned at Eureka Co. as Showrooms Manager, being my first managerial role in my career. I have proven a continuously active presence in the showroom, managing and guiding customers and handling special orders. In addition, my role included the organization and management of inventory and stock of the showrooms. As part of my daily and periodic work, I was tasked with presenting performance reports, including market surveys, determination of best-selling products, etc. to my top management to keep them in sync on general performance and which areas need focus for the sake of continuous growth. Other duties include assisting with company showroom events organization, meeting sales targets, liaising with procuring departments and suppliers at the head office, training and development of sales representatives on newly-released products, management of customer complaints and reach agreeable solutions, attending vendor shows and similar events as a company delegate to establish further commercial and strategic relations. Finally, prepare sales orders by collecting and documenting all necessary information to ensure customer expectations are met.

Instated as Head of Section, my primary responsibilities included conducting sales operations to VIP customers, achieving impressive numbers with sales and purchases, performed on-the-job supervision of sales representatives in order to ensure attitude, appearance and skills abide by company policy, as well as encouraged their enablement in sales skills. In addition, have maintained the products and work place in a clean and organized manner. Implemented the display layout as per the instructions of the superiors.

where my primary roles and responsibilities included the assistance of staff members to resolve problems and common issues that may rise during the line of work, and which impact service, efficiency and productivity in front-end interactions. My role also included the expediting of front lines, direct flow of customers, and ensuring customers’ expectations in service are met and surpassed, promoting a friendly and well-acclaimed environment.