Zahid Majid

• Governance & Program Delivery: Responsible for the complete
hardware and software delivery lifecycle, implementing strict
governance, budget, and quality controls to ensure compliance and
project success.
• IT Operations: Developed and enforced IT policies, procedures, and
standards to support a large-scale, multi-site environment, specifically
supporting the Head of IT in maintaining network security and
resiliency.
• People Management: Led and mentored a 10-person IT Service and
Support team, managing performance metrics (KPIs) and continuous
professional development.
• Stakeholder Engagement: Managed expectations of senior
stakeholders, including the Head of IT & Digital Transformation
Director, providing performance reporting and strategic counsel.

• Strategic Leadership: Reported directly to the Business Owner, defining
and aligning the IT infrastructure strategy (network, server, and cloud)
with the future business requirements for multiple clients.
• Budget & Vendor Management: Managed the full financial lifecycle of
IT, including forecasting, cash flow, purchasing of replacement hardware,
and overseeing third-party vendor relationships.
• Cyber Security & Compliance: Oversaw technology alignment with
legal/regulatory requirements and successfully supported clients through
Cyber Essentials & ISO Certification processes.
• Infrastructure Management: Expertly managed MS Intune, Azure
Cloud Services, and Active Directory in a hybrid environment,
ensuring robust and scalable solutions.

Service Delivery Leadership: Led the Service Desk function for an
organization of 800 users (500 staff + 300 GPs), establishing structure,
KPIs, and implementing the Atlassian Jira Service Desk and internal
knowledge base (Confluence).
• Digital Innovation: Pioneered innovative product and service features,
including a mobile working strategy, MFA, and BYOD policies,
enhancing flexibility and standardizing systems across growing remote
sites.
• High-Stakes Program Management: Served as a critical member of
the leadership team, ensuring the necessary IT tools and round-the-clock
support were in place for a successful company IPO and managing crisis
operations during the pandemic.
• Governance & Compliance: Established and maintained full ICT
procedures, security, disaster recovery, and business continuity, adhering
strictly to ISO 27001 and ISO 9000 standards.