Desktop Support Engineer and Asset Controller
T-Systems South Africa
Total years of experience :16 years, 7 Months
Supporting Transnet Capital Projects,
Transnet NMPP also assisting with TFR, Migrations
Desktop support. Investigate changes
made by migration Teams at Transnet
Queens Branch. Record donated
equipment. Asset Control for Transnet
Queens Warehouse, Call logging-
Responding and resolving on Heat
System, User Support by VNC viewer
and remote host. Troubleshooting of
Network connections with static and
dynamic addressing on end devices,
Troubleshooting network printers and
local printer problems, Mapping of
network drives, Installation and testing
of hardware, New Installations, Imaging
of workstation and PC Tablets to
windows 7 enterprise and Professional
and Window 8, installations of third -
party software (eg, Primavera, MS
Viso, MS Projects, VNC). Anti-Virus
installations and Updates. Setting up of
Email client MS Office to exchange
servers and troubleshooting of Emails
Accounts. Moving computers to the
correct OU on Active directory.
Cabling, All round infrastructure
connections. Logging faults with 3rd Party Support
Data Capturing for CHEP pallets, Liaison
with Pick and Pay Stores (Corporate and
Private), verifying of and matching of
Captured information on CHEP system,
Providing expertise on computer
systems, Network addressing and
troubleshooting, User account and
email account troubleshooting, Provide
reports on changes and implementation
and communicate telephonically to
administrator in Johannesburg.
Creditors and Debtors functions Data
Capturing, Updating Allocations
And Unpaid’s on TPS, Broker
Commissions, Issuing of refunds,
Authorization of claims, Broker
Consultant reports, Broker Analysis
Reports, cash book, monthly
Recon, IT3’s, Issuing of vat invoices.
Assisted in Age analysis Clean ups
and Provided Expertise from time to time in the I.T. Department
Audit and Verify Department of Labor
files for transfer to SASSA for the Region of Kwazulu Natal.
The following was a learnership position created by the P.C. Training and business college. Web Page Development, HTML, Flash, C- coding, Visual Basic and C++, Macromedia Mx flash.
Repairs of P.C., Sales of Computer hardware and Software as well as Customer Advice, Installations and Configuration for Users, Networking configuration Tcp/ip addressing schemes and Sub-netting.
This certification was completed through the University of Technology in Durban, CCNA is broken up into four modules and is taken individuallu, i am currently on the second module and will complete the entire course in September these course can be completed in any major country. The course overview can be found at https://www.netacad.com/documents/300010/11300388/CCNA_Exploration_AAG.pdf/4761b869-877a-4ad0-a062-6add5e7c29a3
