Senior Manager
Ocwen Financial Solutions limited
Total years of experience :19 years, 9 Months
Seasoned senior leader with overall 18+ years of experience. Expertise in client/vendor management, process transitions, operations & quality management (onshore offshore).
Project management - Saved over $400k through automation projects.
Customer Experience - Voice of customer, Customer complaints, Net promoter score. Successfully implemented projects to enhance customer experience over the years.
Client Relationship - Expertise in client management, worked closely with sales team for new client onboarding efforts.
Managed a team of 175 members to cater the needs of US mortgage company
managed team of 50 members to provide customer service to one of the US largest e-commerce clients. Provided customer support via chat, email and voice.
first class, won second prize at NATIONAL LEVEL PAPER presentation competition in the year 2003. The
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