Business Development Manager (B2B Operations)
YouGotaGift.com
مجموع سنوات الخبرة :14 years, 10 أشهر
• Business development.
• Aggregator’s IT operations.
• Managing Loyalty and Rewards operations across Gulf including
international corporates.
• Client management
• Email correspondence & Communication
• API integration.
• Sale & Target Achievement report (Monthly & Annual)
• Order Invoicing
• Order Quality check
• Order processing through internal software
• Updating Brand Catalogs
• Outstanding Payment follow-up.
• Vendor Management
• Troubleshooting gift voucher redemptions issues
• Client NDA, SLA, SOW preparation and filing
• Handling loyalty & rewards campaigns
• Office Administration management
• Boosting sales by getting new clients.
• Achieved 15% profits month-wise against set targets through
convincing, negotiation and communication skills
• To manage one window IT Operations for processing 135+ services of
12 Government departments under one roof.
• To monitor data processing of received applications on CRM (Citizen
Relationship Management) Software developed in SHAREPOINT
• Scrutiny of processed data and forwarding to concerned departments.
• Deliverance of end product to whom it may concern.
• To prepare attendance in excel format after fetching data from
Biometric.
• To ensure compliance with HR sops by office staff.
• To monitor QMS for managing citizen influx
• To update employees’ profiling, Sign-In/Sign-Out timings, leaves,
appraisals, and payroll on HRIS.
• To manage support staff comprising of more than 20 people.
• To maintain foolproof office security through security systems.
• To update & record the attendance data sheet and process it to HRHQ.
• To manage POL cards, vehicle logbooks, and fleet schedules.
• To manage timely payments of utility bills and Imprest/non-Imprest
bills.
• To file record of Letter dispatched and Letter received.
• To manage petty cash for day-to-day goods procurement.
• Daily correspondence with HQ-Lahore on HR & Admin matters.
• Recruitment & Selection, Training & Orientation of the hired staff, and
updating HR Date base.
• Information & Analytics (HRIS/MS GP)
•Recruitment & Selection
•References checks
•Onboarding
• Personnel Management
• Performance Management
• Learning & Development
• Employee Relations
• Culture Management
• Payroll
• Succession Planning
•To Plan and manage recruitment and selection of staff
• To Identify and manage training and development needs for employees
• To Administer HR policies and procedures
• To Administer compensation and benefits
• To Support annual salary review
• To Implement and monitor the performance management system
• To Handle employee complaints, grievances, and disputes
• To Conduct exit interviews
• To Maintain knowledge of legal requirements and government Labor Laws
•To Plan and manage recruitment and selection of staff
• To Identify and manage training and development needs for employees
• To Administer HR policies and procedures
• To Administer compensation and benefits
• To Support annual salary review
• To Implement and monitor the performance management system
• To Handle employee complaints, grievances, and disputes
• To Conduct exit interviews
• To Maintain knowledge of legal requirements and government Labor Laws