Operation Supervisor
Enjazat Services
Total years of experience :4 years, 4 Months
Handling and supporting a team dedicated in processing Visa’s and company license related transactions and encourages the team to strictly follow company procedures and Policy in providing excellent customer service.
Addressing client’s inquiries, concerned and requests. Deescalating client complaints and offer solutions for clients and Ensure clients’ satisfaction.
Monitors and Maintain team daily reports and prepares employee observation report for appraisals.
Issuance of trade license
Trade licences cancellation
Trade names booking
VIP services
Older people services
Issuance of trade license
Trade licences cancellation
Trade names booking
VIPs Services
Older people Services
Receives, processes and verifies the accuracy of customers documentation against customer request and customer’s receipts.
Initiates required action for response to customer service requests, maintenance, customer information and communicates changes to the appropriate personnel/department.
Ensures and provides excellent customer service.
Ensure customer transactions are entered correctly, accurately and in an error free manner, in line with company policies and procedures.
Ensures and updates information as per changes within the organization and MOL requirements.
Ensures targets are achieved in a timely manner.
Ensures and checks all payment deductible is of the correct amount in line with the set tariff and service provided.
Answers customer inquiries and escalates complains to concerned personnel.
Contributes to team effort by related results as needed.
Performs other related duties as assigned by management.