Shopping Mall
Al Ghurair city
Total years of experience :20 years, 2 Months
Job Role Of Customer service Office
Manage the Customer Service Booth / Information Desk for the centre and ensure smooth day to day functioning.
Handle customers’ complaint.
Work with marketing when running a promotion.
Assist on monitoring the bathrooms and common areas of the mall.
Ensure all racks for brochures are kept neat, tidy and full at all times.
Ensure positive and ongoing communication between Customer Service, retailers, maintenance and security.
Help people decide what types of products or services would best suit their needs.
Manage the lost and found items and oversees disposition of unclaimed items.
Ensure accurate opening and closing procedures are maintained.
Job Role Of Administration office Reception
Answer all incoming calls and handle callers inquiries whenever possible
Redirect calls as appropriate and take adequate messages when
required
Greet, assist and/or direct students, visitors and the general public
Support the Executive Director and other staff
Main Activities
Assist the Executive Director and other staff as requested
Provide administrative services for the Executive Director
Perform other related duties as required.
Receive, direct and relay telephone messages
Pick up and deliver the mail.
Maintain the general filing system and file all correspondence
Assist in the planning and preparation of meetings, conferences and conference telephone calls
Make preparations and meetings
Maintain an adequate inventory of office supplies
Respond to public inquiries
Provide word-processing and secretarial support
Develop and maintain a current and accurate filing system
Monitor the use of supplies and equipment
Coordinate the repair and maintenance of office equipment
Attending meetings, taking minutes and keeping notes.
Managing and maintaining budgets.
Storing and distributing incoming post and organising and sending outgoing post, Liaising with staff in other departments and with external contacts.
prepare and manage correspondence, reports and documents.
photocopying and printing various documents, sometimes on behalf of other colleagues, using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain, organising and storing paperwork, documents and computer-based information;
Receptionist, Cashier and Public Relations
Being able to interact and network with people
• Being flexible and disciplined
• Being industrious and diligent
• Being self motivated and level headed
• Business savvy and organisation
• Communication, presentation and listening
• Controlling budgets and Finance
• Intelligence and culture
• Project and time management
• Training and information technology