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Zahra Khalifeh, Customer Service

Zahra Khalifeh

Customer Service·kado ghamlosush

Lebanon

Bachelor's degree, management and marketing

Work experience

Total years of experience: 3 years, 4 months

Customer Service

October 2024 - August 2025

kado ghamlosush

Saidon, Lebanon

October 2024 - August 2025

* Handled customer inquiries and resolved issues efficiently
* Maintained high levels of customer satisfaction
* Strengthened communication and problem-solving skills

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Digital Marketing & Media Buyer

June 2023 - September 2024

World of Business

Saidon, Lebanon

June 2023 - September 2024

* Managed paid campaigns across Meta Ads and Google Ads
* Optimized ad performance to improve ROI and engagement
* Analyzed KPIs and adjusted strategies accordingly
* Collaborated with content teams to align campaigns with brand goals

Company industry:
Marketing
Job role:
Marketing and PR

Cashier / Sales

February 2019 - February 2020

Patisserie La Rose

Ghazieh, Lebanon

February 2019 - February 2020

* Processed transactions accurately and efficiently
* Provided friendly service and supported daily sales operations
* Ensured positive customer experience

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Sales

Education

Jinan University - Lebanon

December 2025

December 2025

Bachelor's degree, management and marketing

Lebanon

Ghazieh public high school

December 2022

December 2022

High school or equivalent, lebanese baccalaureate

Lebanon

Skills

Media Management
Expert
Media Management
Expert
Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Digital Marketing
Expert
Digital Marketing
Expert
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
ADVERTISEMENT
Intermediate
ADVERTISEMENT
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
GOOGLE ADS
Intermediate
GOOGLE ADS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MEDIA BUYING
Intermediate
MEDIA BUYING
Intermediate
PERFORMANCE ANALYSIS
Intermediate
PERFORMANCE ANALYSIS
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
CAMPAIGN MANAGEMENT
Intermediate

Languages

Arabic

Native Speaker

English

Expert