Zahraa Bassam

Coordinate and prepare student packet, teacher packet, and emergency packet along with the door signs in both boys and girls campuses.
• Manage department calendars, attendance record, and tardy entries via PowerSchool.
• Maintain Principal's schedule, arrange meetings, and handle correspondence.
• Prepare and distribute report cards for middle and high school students.
• Translate official letters, and serve as a translator during meetings.
Manage incoming and outgoing calls for busy office.
Review emails and respond accordingly.
Participate in weekly department meeting.
Order office supply through Oracle, and manage requisitions and expense for the department.
Update Lunch detention and Saturday school for students on SharePoint.
• Update daily overtoad substitute teacher on spreadsheet.

- Managed all clinic activities to optimize facility workflows and patient management, including appointment management, billing and collections, and customer service.
- Answer inbound phone calls, and provide information to patients.
- Resolve patient complains.
- Typed document such as memos, emails, and medical reports.
- Prepare daily, weekly and monthly account.
- Supervise administrative employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problem.
- Train and supervise new employees and teach them the various aspects of customer service, system use, dealing with angry patient and insurance.
- Pay full attention to the stuff needs.
- Track expiration dates off staff residency and nurse’s license.
- Track stocks of clinic supplies and place orders when necessary.
- Submit Insurance claim to system.
- Processed assigned claims.
- Review claims and obtain missing documents and information and log them into excel sheet.
- Prepare the monthly statement for submission according to the requirement.
- Prepare rejected claims and resubmit it.
- Following up with the insurance company regarding paying cheque.