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Zahraa mohammed salman Alrubaie, it help desk

Zahraa mohammed salman Alrubaie

it help desk

d

Lieu
Irak
Éducation
Baccalauréat, computer technology engineer
Expérience
0 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :0 years, 7 Mois

it help desk à d
  • Irak - Bagdad
  • Je travaille ici depuis octobre 2023

I have extensive experience in IT Helpdesk providing assistance to users in various technical issues. During my tenure, I have developed excellent skills in utilizing operating systems such as Windows Server and troubleshooting associated problems, as well as working with domains and user connectivity. Additionally, I have experience in resolving software and hardware issues, along with skills in managing and maintaining printers.
Furthermore, I have basic knowledge of systems like Linux, Zabbix, Git, and GitHub, which enhances my ability to provide IT Helpdesk more effectively.
Currently, I am employed in my current company in the hardware provisioning department for employees, which includes device setup, domain integration, software installations, and asset management within the Odoo system, in addition to resolving any technical issues they may encounter.

Éducation

Baccalauréat, computer technology engineer
  • à Al-Mansour University College
  • juin 2023

The first in the Computer Technology Engineering Department for four years .

Specialties & Skills

Computer Skills
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IT HelpDesk
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Technical Issues
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Windows Server
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Networks
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Maintaining work
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Communication and sharing opinions
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Computer skills
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Microsoft office
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Teamwork
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Programming languages (visual basic, Matlab)
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Windows Server
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Network Engineering
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Profils Sociaux

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Langues

Arabe
Langue Maternelle
Anglais
Moyen

Formation et Diplômes

CCNA: Switching, Routing, and Wireless Essentials(SRWE) /Cisco Academy (Certificat)
Date de la formation:
May 2023
CCNA : Introduction to Network(ITN)/ Cisco Academy (Certificat)
Date de la formation:
May 2022
IT Essentials course/ Cisco Academy (Certificat)
Date de la formation:
August 2022
Summer training (Formation)
Institut de formation:
Iraqi Ministry of Electricity,
Date de la formation:
January 2022
optical fiber , CCTV (Summer Training) (Formation)
Institut de formation:
Aswar Academy
Date de la formation:
August 2023

Loisirs

  • Computer
    Graduation project: Health band an Assistant for the elderly using arduino.participated in the second scientific forum for distinguished graduation projects. 2023 I got an honors rating
  • Interest in learning and developing expertise related to computers and networks
    I received letters of appreciation for being among the top students in both the primary and university levels