Zaid Abdel Fattah

• Manage partner accounts and reseller relationships across pre-sales and post-sales activities for a SaaS based cloud backup solution.
• Conduct product demonstrations, support solution positioning, and help drive partner adoption, account growth, and customer retention.
• Oversee day-to-day partner operations, review account activity, and coordinate actions needed to grow the active user base.
• Collaborate with marketing on sales collateral, messaging, and website material to strengthen go-to market effectiveness.
• Work closely with management on product feedback, feature recommendations, and commercial requirements that improve user experience and market fit.
• Supervise team activity and consolidate reports to support visibility, follow-up, and execution.

• Supported business development efforts for a leading coffee brand in Jordan.
• Focused on account development, relationship management, and growth opportunities in the local market.

• Conducted mystery shopping and service quality assessments for 5-star hotels and resorts across the
MENA region.
• Prepared detailed as-is assessments and practical to-be recommendations aligned with international best
practices.

• Helped establish and grow an import-based food and beverage distribution business covering the Levant
region.
• Managed sales, operations, logistics, inventory, purchasing, cash flow, overhead, and day-to-day
commercial execution.
• Built relationships with well-known hospitality clients, including 5-star hotels and resorts, and maintained a
profitable sales track record.

• Selling business process management projects across the MENA region and reported directly to the CEO.
• Managed customer accounts, after-sales follow-up, sales activity reporting, and quota achievement.

• Performed internal audit, risk assessment, field analysis, and observations of corporate practices.
• Contributed to efficiency recommendations and control-focused improvement initiatives.

• Established new accounts, renewed existing accounts, and consistently supported sales and service performance in a retail environment.
• Managed inventory, store operations, cash reconciliation, and daily financial reporting while meeting monthly sales quotas.