مدير علاقة عملاء رئيسي
tamweelcom
مجموع سنوات الخبرة :17 years, 5 أشهر
- Managing and developing the relationship between the company and the existing and targeted clients within the designated area, identifying their financing needs and displaying the products and services that the company provides.
- Promoting the products of the Micro and Small Enterprises Financing Unit for all existing and targeted clients.
- Study and analyze the submitted credit requests, prepare the necessary credit and financial analyzes, and set the credit recommendations thereon, in a manner consistent with the credit policies and procedures, according to the specified period, and pass them to the relevant credit committees.
- Follow up the financial portfolio and ensure payment of installments in a timely manner, and identify early indicators of default in order to ensure the quality of the financial portfolio.
- Periodic follow-up and investigate through all possible methods regarding the client's dealings with different lending agencies and finding any indicators that affect the credit relationship with the client.
- Apply the principles of customer protection and social performance standards when dealing with clients.
- Participated in Establishment of Cash Unit
- Doing Daily Reconciliation for the Cash Deposit Machines’ (CDM) with Physical collected money and system
- Responsible for Cash Management
- Responsible for receipt and delivery of money
- Distribute daily work to employee
- Communicate with banks and verify that the cash is consistent with sent reports
- Preparing policies and procedures suitable for cash management
- Attract and Conduct job interviews with new candidates
- Responsible for the main treasury in branch
- Responsible for converting cash from treasury to staff and vice versa
- Check and follow up the issuance of bank transfers
- Inventory and matching the cash at the end of the day
- Prepare the weekly work schedule
- Attract new customers (Individual - Corporate) to open new channels
- Provide Customers with competent, timely and error free services in the area of Account Opening, & Account Management.
- Consistently meet and exceed the Service Standards set for the Customer Services Area by taking ownership of customer problems and handling it till final resolution.
- Effective & Controlled delivery and activation of ATM Cards, Check books and PIN Mailers to customers.
- Responsible for customer service staff and follow-up to their actions and audit and ensure the completion of tasks required of them.
- Responsible for cash in the main Treasury and stripped end of the day.
- Responsible for all branch operations for (cash area and customer service area) in the absence of the branch manager with full powers delegated.
- Follow-up incoming electronic checks clearing.
- Check issued transfers and transfers between customer accounts
- Guide Customers regarding the right product to meet their needs and Cross-sell bank products and Services to existing customers such as: personal loans, credit cards, housing loans…etc
open new accounts
- handle block & dormant accounts
- Issuing check books
- Appling retail products for individual customers (Murabaha, and Ijarah)
- handle the ATM re-fill
- Issuing Bank certificates
- Responsible for cash management
- Handle daily reports & over drawn accounts
- Receiving cash and cheques for deposit or handing out withdrawal money
- transfers operation
- Issuing and paying bank and certified cheques
- Executing foreign Exchange operation
- Accepting credit cards payments
- post dated cheques
- Preparing daily cash register.
open new accounts
- handle account closing operation
- handle the maintenance of existing accounts
- handle the safe box management
- establish relationships with customers in order to develop the retail clientele of the branch
- control and approve the daily journals related to the unit
- control the settlement of retail products on time
- meeting all customers needs
- find solutions to customers problems
- Personal Loans
- Reach Customers in a flexible way Offering them related service in a Professional Manner
- Spot sales opportunities and open new channels.
رسالة ماجستير بعنوان (أثر تطبيق تشريعات بازل III على الأداء المالي و مخاطر صيغ التمويل في المصارف الإسلامية)