Zaid Ghassan

• Led overall sales direction for digital and technology-driven solutions, with a strong focus on business development and market readiness.
• Conducted market assessment to identify demand, challenges, and opportunities related to digital trust and technology services.
• Developed a strategic sales framework aligned with early market conditions and long-term growth objectives.
• Designed sales mechanisms tailored to priority sectors, ensuring structured and scalable market engagement.
• Contributed to project sustainability by supporting ROI planning and commercial viability analysis.
• Participated in defining organizational structure and workforce planning aligned with different project growth phases.
• Set and aligned annual sales targets with strategic objectives and market realities.

nu• Led direct sales operations for FTTH services, managing door-to-door sales teams and reseller networks.
• Developed and executed sales plans aligned with company objectives and market demand.
• Built, motivated, and coached sales teams to improve performance, discipline, and customer engagement.
• Monitored sales performance and market trends to support continuous improvement and informed decision-making.
• Strengthened relationships with key clients, partners, and property developers to support market expansion.
• Coordinated closely with marketing and customer support teams to enhance customer experience and retention.
• Supported business development efforts by identifying new opportunities and partnership channel.
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• Led and managed the full direct sales operation across multiple channels, focusing on performance, discipline, and customer satisfaction.
• Built, trained, and developed automotive sales teams, setting clear targets and performance expectations.
• Established structured sales processes, forecasting practices, and reporting mechanisms for management visibility.
• Oversaw CRM utilization to support customer retention, lead management, and pipeline visibility.
• Coordinated sales activities with marketing and other internal functions to align execution with business objectives.
• Maintained direct involvement in key customer interactions and complex sales discussions when required.
• Provided regular sales insights and performance reports to senior management.

• Managed showroom sales operations, ensuring consistent customer experience and sales performance.
• Supervised and guided sales staff to maintain professional service standards and effective customer engagement.
• Coordinated product presentation and showroom readiness in alignment with brand and sales objectives.
• Supported sales development initiatives through customer feedback and market observations.
• Ensured operational discipline and smooth daily showroom operation.

• Progressed from showroom management to a broader sales management role, supporting sales leadership across retail operations.
• Managed showroom-level sales targets, customer engagement, and daily sales performance.
• Contributed to sales planning, performance tracking, and market analysis activities.
• Supervised, trained, and coached sales staff to improve selling skills and customer handling.
• Supported sales manpower planning and coordination with HR.
• Conducted regular market and partner visits to strengthen sales execution and relationships.
• Ensured alignment with company policies, CRM practices, and customer service standard

• Conducted structured field visits to clinics and hospitals to support product awareness and medical knowledge.
• Built professional relationships with healthcare professionals based on credibility and trust.
• Supported business objectives through effective communication of product value and clinical benefits.
• Developed strong planning, territory management, and professional communication skill.

• Managed end-to-end sales processes, from prospecting and customer engagement to deal closure and post-sale follow-up.
• Applied consultative selling techniques to understand customer needs and recommend suitable solutions.
• Built and maintained customer databases to support repeat business and long-term relationships.
• Represented the company in government-related accounts and local exhibitions.
• Developed strong market awareness through competitor analysis and customer feedback.