Zaid Golwala

Lead delivery and adoption of VAL, RMIT Universitys enterprise AI platform
used by 30, 000+ students and staff.
• Lead a multidisciplinary team of 8 architects, engineers and product
specialists to deliver secure, scalable AI capabilities.
• Delivered ~AUD $1.5M in savings by reducing reliance on external AI
products and services and establishing internal capability.
• Established a scalable AI platform and governance framework with
potential to avoid millions in future subscription expenditure.
• Reduced delivery cycle times by 60% through streamlined processes
and automation.
• Owned AI strategy, governance, operational readiness, risk
management and enterprise adoption activities.
• Improved stakeholder satisfaction scores by 30% year-over-year for two
consecutive years.

Owned product strategy and delivery for driver monitoring and safety
solutions, aligning engineering teams to customer and regulatory
requirements.
• Defined roadmap, prioritised backlog and translated stakeholder needs
into clear, testable requirements.
• Coordinated cross-functional teams to deliver incremental value and
maintain high-quality releases.
• Mentored engineers and fostered an Agile mindset to improve team
performance and predictability.
• Enhanced delivery transparency and collaboration across product,
engineering and stakeholders, improving sprint predictability and
release cadence.

Managed Factory Acceptance Testing (FAT) and User Acceptance Testing
(UAT) programmes and owned release governance for critical platform
deliveries.
• Established governance, reporting and risk management processes to
support executive decision-making with timely delivery insights.
• Coordinated release planning across vendors, business stakeholders and
delivery teams to ensure quality and on-time deployment.
• Served as primary liaison between technical teams and senior
stakeholders, resolving escalations and aligning priorities.

Led architecture and transformation of nationally significant livestock
tracking platforms to improve scalability and operational efficiency.
• Directed system redesigns focused on maintainability, performance and
cost-efficiency.
• Managed stakeholder engagement across business, technology and
operations to ensure solution fit and adoption.
• Introduced Agile delivery practices and governance frameworks to
improve predictability and cross-team collaboration.