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Toncy Sara Thankachan, TECHNICAL SALES COORDINATOR

Toncy Sara Thankachan

TECHNICAL SALES COORDINATOR·Lead Management Services

United Arab Emirates

Bachelor's degree, Computer Science Engineering

Work experience

Total years of experience: 9 years, 4 months

TECHNICAL SALES COORDINATOR

September 2025 - Present

Lead Management Services

Dubai, United Arab Emirates

September 2025 - Present

Prepare quotations, proposals, sales reports and technical documentation based on business requirements
Coordinate end-to-end ISO certification processes and technical project execution
Manage client communication, auditor coordination, and stakeholder meetings
Coordinate and follow up on sales leads, client inquiries, and order processing
Schedule meetings, calls and appointments for the sales team
Handle invoicing, payment follow-ups, and certification reporting activities
Maintain organized documentation systems to support operational efficiency
Generate reports and coordinate workflow between departments and clients
Company industry:
Oil & Gas
Job role:
Sales

WEB SUPPORT AND TECHNICAL COORDINATOR

July 2024 - July 2025

Essential Konjac Skin Food

Dubai, United Arab Emirates

July 2024 - July 2025

Managed product uploads and updates across Amazon, company websites, and app platforms
Developed and maintained company websites using React.js and Next.js
Maintained Excel-based inventory, pricing, and product tracking reports
Supported management with documentation, reporting, and workflow coordination
Assisted in troubleshooting website and product listing issues
Improved operational accuracy through organized data handling and reporting systems
Company industry:
Perfume & Cosmetics
Job role:
Beauty and Fashion

DATA ANALYST (ETL

April 2019 - May 2024

Standout IT Solutions

Kerala, India

April 2019 - May 2024

Processed, analyzed, and organized large datasets for reporting and business analysis
Extracted, transformed, and cleaned data using Python, Pandas, and ETL workflows
Structured and stored datasets efficiently within SQL databases for reporting purposes
Developed Excel reports, Pivot Tables, and Power BI dashboards from SQL datasets
Automated reporting workflows and distributed reports through Outlook communication
Coordinated with internal teams to improve data accuracy and workflow efficiency
Performed data validation, cleansing, and transformation for business intelligence reporting
Company industry:
IT Services
Job role:
7532

TECHNICAL SUPPORT COORDINATOR

January 2017 - March 2019

Liscom Solutions Pvt Ltd

Kerala, India

January 2017 - March 2019

Provided inbound and outbound customer support for broadband and network services
Promoted internet plans and assisted customers with technical service upgrades
Configured, installed, and troubleshot network modems and connectivity solutions
Maintained support logs, technical records, and customer documentation
Assisted users in resolving technical and connectivity issues efficiently
Coordinated service requests and ensured timely issue resolution
Company industry:
IT Services
Job role:
Support Services

Education

Anna University

September 2016

September 2016

Bachelor's degree, Computer Science Engineering

India

GPA (percentage): 1%

GPA (percentage): 1%

Skills

Database

Expert

SQL

Expert

Data Analysis

Expert

Software Development

Expert

IT Technical Support

Expert

JAVA

Beginner

C

Beginner

C++

Beginner

python

Expert

SQL

Expert

css

Intermediate

django

Expert

javascript

Intermediate

TELEPHONE SKILLS

Beginner

angular js

Intermediate

pandas

Expert

html

Intermediate

github

Expert

pivot tables

Expert

lookup(VLookup,HLookup,XLookup)

Expert

MS Excel, MS Word, MS Outlook

Expert

ADMINISTRATIVE SUPPORT

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

LEADERSHIP

Intermediate

PYTHON PROGRAMMING LANGUAGE

Intermediate

RECORDS MANAGEMENT

Intermediate

RELATIONSHIP MANAGEMENT

Intermediate

SALES SUPPORT

Intermediate

SQL PROGRAMMING LANGUAGE

Intermediate

TECHNICAL SUPPORT

Intermediate

Follow Up

Expert

Proposal Support

Expert

Microsoft Excel

Intermediate

Quotations

Expert

Microsoft Office

Expert

Data Visualization

Expert

DATA CLEANING

Expert

Power BI

Expert

ETL

Expert

Data Validation

Expert

Database

Expert

Data Analysis

Expert

Software Development

Expert

IT Technical Support

Expert

Social profiles

Languages

English

Expert

Malayalam

Native Speaker

Tamil

Beginner

Hindi

Beginner

Training and Certifications

Training
Java Internship
Aug 2016
Python Django- Web Application Expert
Aug 2021

Hobbies and interests

upgrade new Technologies