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Toncy Sara Thankachan, TECHNICAL SALES COORDINATOR

Toncy Sara Thankachan

TECHNICAL SALES COORDINATOR·Lead Management Services

United Arab Emirates

Bachelor's degree, Computer Science Engineering

Work experience

Total years of experience: 9 years, 5 months

TECHNICAL SALES COORDINATOR

August 2025 - Present

Lead Management Services

Dubai, United Arab Emirates

August 2025 - Present

Prepare quotations, proposals, sales reports and technical documentation based on business requirements
Coordinate end-to-end ISO certification processes and technical project execution
Manage client communication, auditor coordination, and stakeholder meetings
Coordinate and follow up on sales leads, client inquiries, and order processing
Schedule meetings, calls and appointments for the sales team
Handle invoicing, payment follow-ups, and certification reporting activities
Maintain organized documentation systems to support operational efficiency
Generate reports and coordinate workflow between departments and clients
Company industry:
Safety & Environment
Job role:
Sales

WEB SUPPORT AND TECHNICAL COORDINATOR

July 2024 - July 2025

Essential Konjac Skin Food

Dubai, United Arab Emirates

July 2024 - July 2025

Managed product uploads and updates across Amazon, company websites, and app platforms
Developed and maintained company websites using React.js and Next.js
Maintained Excel-based inventory, pricing, and product tracking reports
Supported management with documentation, reporting, and workflow coordination
Assisted in troubleshooting website and product listing issues
Improved operational accuracy through organized data handling and reporting systems
Company industry:
Perfume & Cosmetics
Job role:
Beauty and Fashion

data analyst

April 2019 - May 2025

Standout IT Solutions Technopark Kerala, India

Thiruvananthapuram, India

April 2019 - May 2025

· Processed and organized large datasets, ensuring accuracy and timely reporting.
· Coordinated with team members to manage workflow and reports .
· Extracted and cleaned data using python, ETL, pandas from Excel, Word and ZIP files, standardized formats and structured datasets for efficient storage and querying in SQL databases.
Generated reports from SQL data, converted them into excel files, and shared them with relevant stakeholders via Outlook email.
Company industry:
Software Development
Job role:
Information Technology

telesales coordinator

January 2017 - March 2019

Liscom Solutions Private Limited Kerala India

Cochin, India

January 2017 - March 2019

· Handled inbound and outbound customer calls regarding broadband connections, offers, and technical support.

· Contacted customers to promote new internet plans, explain offers, and assist with modem upgrades.

· Troubleshoot, configured and installed network modems and connectivity solutions

Maintained logs and documentation of customer interactions and support activities.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Anna University

September 2016

September 2016

Bachelor's degree, Computer Science Engineering

India

GPA (percentage): 1%

GPA (percentage): 1%

Skills

Database
Expert
Database
Expert
SQL
Expert
SQL
Expert
Data Analysis
Expert
Data Analysis
Expert
Software Development
Expert
Software Development
Expert
IT Technical Support
Expert
IT Technical Support
Expert
JAVA
Beginner
JAVA
Beginner
C
Beginner
C
Beginner
C++
Beginner
C++
Beginner
python
Expert
python
Expert
SQL
Expert
SQL
Expert
css
Intermediate
css
Intermediate
django
Expert
django
Expert
javascript
Intermediate
javascript
Intermediate
TELEPHONE SKILLS
Beginner
TELEPHONE SKILLS
Beginner
angular js
Intermediate
angular js
Intermediate
pandas
Expert
pandas
Expert
html
Intermediate
html
Intermediate
github
Expert
github
Expert
pivot tables
Expert
pivot tables
Expert
lookup(VLookup,HLookup,XLookup)
Expert
lookup(VLookup,HLookup,XLookup)
Expert
MS Excel, MS Word, MS Outlook
Expert
MS Excel, MS Word, MS Outlook
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
Follow Up
Expert
Follow Up
Expert
Proposal Support
Expert
Proposal Support
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Quotations
Expert
Quotations
Expert
Database
Expert
Database
Expert
Data Analysis
Expert
Data Analysis
Expert
Software Development
Expert
Software Development
Expert
IT Technical Support
Expert
IT Technical Support
Expert

Social profiles

Languages

English

Expert

Malayalam

Native Speaker

Tamil

Beginner

Hindi

Beginner

Training and Certifications

Training
Java Internship
Aug 2016
Show credentials
Python Django- Web Application Expert
Aug 2021
Show credentials

Hobbies and interests

upgrade new Technologies