Total Years of Experience: 31 Years, 0 Months
April 2013
To Present
Executive Manager - Customer Care Systems Development
at Mobily
Location :
Saudi Arabia - Jeddah
Managing customer care system’s operation and development
March 2012
To March 2013
IT Manager
at DMS MENA,
Location :
Saudi Arabia - Jeddah
Managing, scheduling, and overseeing the preparation and implementation of major DMS IT Projects.
Develop an annual business plan and operating budget for the department and monitoring the implementation of these to ensure that financial targets/constrains are met.
Managing the definition, preparation and implementation of DMS Policies, Procedures and Standards relating to information and telecommunication systems throughout the organization.
Researching and qualifying new technologies to ensure that the rendered IT services are in line with the organization’s growth and development plans.
Developing a comprehensive Information Technology Strategy in line with Acxiom mission and core objectives
Develop an annual business plan and operating budget for the department and monitoring the implementation of these to ensure that financial targets/constrains are met.
Managing the definition, preparation and implementation of DMS Policies, Procedures and Standards relating to information and telecommunication systems throughout the organization.
Researching and qualifying new technologies to ensure that the rendered IT services are in line with the organization’s growth and development plans.
Developing a comprehensive Information Technology Strategy in line with Acxiom mission and core objectives
March 2011
To March 2012
Contact Center Specialist
at Yesser ( Saudi E-Government Program )
Location :
Saudi Arabia - Riyadh
To establish a new contact center ( National Contact Center )
Written the NCC ( National Contact Center ) Contract and SOW.
Build the project initiation plan with the outsourcer.
Written the NCC ( National Contact Center ) Contract and SOW.
Build the project initiation plan with the outsourcer.
January 2008
To December 2010
IT Department Manager
at DMS - Acxiom
Location :
Saudi Arabia - Jeddah
Move DMS towards an IT core (Database Marketing).
Manage deliverables.
Building overall DMS organization capacity.
Manages and resolves external vendor / company relations.
Approves and overlooks lower level Action Plans.
Initiates policies or major technology changes to enable business unit success.
Manages recruiting, staffing, training, salary and career planning for organization.
Makes fundamental IT choices, infrastructure, software development and organization.
Manage deliverables.
Building overall DMS organization capacity.
Manages and resolves external vendor / company relations.
Approves and overlooks lower level Action Plans.
Initiates policies or major technology changes to enable business unit success.
Manages recruiting, staffing, training, salary and career planning for organization.
Makes fundamental IT choices, infrastructure, software development and organization.
May 2006
To January 2008
Sr. Communication Applications Developer
at DMS
Location :
Saudi Arabia
Managing IT Departments Relationship and development Between SV and DMS.
Designed & managed development of an IVR system for SV.
Developing small CRM programs.
Handling and developing LP program for SV.
Managing programmers and data entry agents.
Handled many projects with clients.
Team member of DB restructuring project and a key team member in the migration process.
Designed & managed development of an IVR system for SV.
Developing small CRM programs.
Handling and developing LP program for SV.
Managing programmers and data entry agents.
Handled many projects with clients.
Team member of DB restructuring project and a key team member in the migration process.
September 2003
To May 2006
Digital Applications Analyst
at DMS
Location :
Saudi Arabia - Jeddah
Designed and managed development of an IVR system for SV.
Developing small CRM programs.
Team member of DB restructuring project and a key team member in the migration process.
Handling and developing LP program for SV.
Developing small CRM programs.
Team member of DB restructuring project and a key team member in the migration process.
Handling and developing LP program for SV.
June 2000
To September 2000
Account executive trainee
at Executive Office for Commercial Services
Location :
Saudi Arabia - Jeddah
Account executive trainee
June 1993
To February 1996
Business Developer
at Crescentech
Location :
Saudi Arabia - Jeddah
Lead the introduction of an assembly line in Crescentech Computer Peripherals.
Lead and developed sales force.
Supervised technicians in technical Center in Crescentech.
Lead and developed sales force.
Supervised technicians in technical Center in Crescentech.
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