Zaid qurnfulleh

• Handle 80+ customer interactions daily via calls, email, and chat, maintaining quality scores above the team average.
• Achieved full SLA compliance on request resolution for 3 consecutive quarters.
• Documented 100% of interactions in CRM with zero data entry errors flagged in quality audits.
• Resolved complex cases 20% faster than the department average through strong escalation judgment.

resolution for 3 consecutive quarters.
• Coordinated with 4+ internal departments to
close complex multi-party cases within SLA.

• Managed daily operations of a retail store with a team of 6+ staff, consistently hitting monthly sales targets.
• Reduced stock discrepancies by 30% through tighter inventory tracking and loss-prevention procedures.
• Grew store revenue by driving upsell strategies and improving the in-store customer experience.
• Submitted weekly sales performance reports supporting data-driven decisions by management.