Zaid Yaseen

3 months remote, 1 month onsite
• Handled customer inquiries and complaints professionally in Arabic and English through support channels.
• Created, updated, and followed up on tickets using specialized internal ticketing/support tools.
• Coordinated with internal and delivery teams to follow up on customer cases and resolve issues efficiently.
• Provided clear information to customers, followed company procedures, and escalated cases when required.
• Developed practical skills in communication, problem solving, complaint handling, teamwork, and working under
pressure.