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Zaid Yaseen, Bilingual Customer Service Representative

Zaid Yaseen

Bilingual Customer Service Representative·Extensya

Jordan

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 0 years, 5 months

Bilingual Customer Service Representative

June 2024 - October 2024

Extensya

Irbid, Jordan •Hybrid

June 2024 - October 2024

3 months remote, 1 month onsite
• Handled customer inquiries and complaints professionally in Arabic and English through support channels.
• Created, updated, and followed up on tickets using specialized internal ticketing/support tools.
• Coordinated with internal and delivery teams to follow up on customer cases and resolve issues efficiently.
• Provided clear information to customers, followed company procedures, and escalated cases when required.
• Developed practical skills in communication, problem solving, complaint handling, teamwork, and working under
pressure.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Mutah University

January 2023

January 2023

Bachelor's degree, Computer Engineering

Jordan

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER ENGINEERING
Intermediate
COMPUTER ENGINEERING
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Beginner

Arabic

Beginner