Zaidoon Alani

• Lead and oversee all project activities from initiation to completion, ensuring alignment with organizational goals.
• Accountable for delivering successful project outcomes, enhancing customer satisfaction and project efficiency.
• Serve as the primary point of contact for all project communications, fostering strong relationships with stakeholders.
• Develop and implement comprehensive project deliverables, including communication, deployment, and escalation plans.
• Effectively manage project scope, requirements, and timelines, adapting to changes as necessary.
• Proactively address stakeholder expectations and requests, collaborating with customers and account managers to achieve project objectives.

• Lead customer success projects from start to finish, ensuring all project milestones and timelines are met.
• Act as the primary point of contact for customers regarding project status, deliverables, and any escalated issues.
• Create and maintain project plans, outlining goals, timelines, resource allocation, and key performance indicators
(KPIs).
• Coordinate with internal teams to ensure timely execution and delivery of customer projects.
• Build strong relationships with key customer stakeholders to understand their business needs and ensure project
alignment.
• Provide proactive support to customers, anticipating potential challenges and offering solutions before they
become issues.
• Regularly update customers on project progress, gather feedback, and adjust plans as necessary to achieve
desired outcomes.
• Collaborate with Customer Success Managers to ensure a smooth handoff from onboarding to ongoing account
management.
• Work with Sales teams to identify upsell and cross-sell opportunities as part of customer success initiatives.
• Partner with Product and Engineering teams to ensure that customer feedback and requirements are integrated
into the product development process.
• Track and measure customer success metrics and project outcomes to ensure customers achieve their desired
results.
• Provide regular reporting and updates to leadership on project health, customer satisfaction, and any potential
risks or challenges.
• Contribute to the development and optimization of internal processes and best practices for delivering
exceptional customer experiences.
• Identify opportunities to improve customer engagement, product usage, and customer retention through data
driven insights.

• Translated intermediate-to-advanced-level periodicals and technical manuals from Arabic to English as needed.
• Translating students application from English to Arabic and assist Arabs students.
• Converted spoken language statements from the Arabic language to English.
• Involved listening to, understanding, and memorizing content in the English language, then reproducing
statements, questions, and speeches in the Arabic language.
• Effective communication between clients and community.
• Coordinated the medical review and financial process for patents who travel for medical treatment in Malaysia.

• Proven expertise in Project Management, effectively leading IT projects from initiation to completion.
• Skilled in Project Scheduling, ensuring timely delivery and adherence to project timelines.
• Strong background in Operations & Maintenance, enhancing system reliability and performance.
• Exceptional Customer Service skills, fostering positive relationships with stakeholders.
• Proficient in Troubleshooting technical issues, minimizing downtime and improving user satisfaction.
• Demonstrated leadership in cross-functional teams, driving collaboration and innovation.
• Committed to Continuous Improvement, implementing Agile Methods to optimize project workflows.
• Experienced in Quality Control (QC) Audits and Quality Assessment (QA), ensuring compliance with industry standards.
• Adept in Budget Reporting and Forecasting, managing resources efficiently to achieve project goals.
• Technical proficiency in LAN, WAN, TCP/IP concepts, and Microsoft Office Suite, including MS Project.

• Led the end-to-end deployment of over 120K Chromebooks, laptops, desktops, and networking devices for
multiple school districts across Texas.
• Worked closely with school district IT teams and administrators to assess needs, develop project plans, and ensure
that devices were integrated seamlessly into existing infrastructure.
• Coordinated procurement, delivery, and setup of hardware, including overseeing shipping logistics, quality
assurance, and inventory management.
• Managed relationships with external vendors to source competitive pricing for hardware and software, ensuring
cost-effective purchasing while maintaining high quality.
• Facilitated troubleshooting sessions, guided school IT staff through device configuration, and conducted training
to ensure smooth user adoption.
• Created and maintained detailed project timelines, monitoring project milestones and deadlines to ensure
successful and timely delivery.
• Developed comprehensive reports for school district stakeholders, keeping them informed of project progress,
issues, and resolutions.
• Ensured compliance with district policies, data security protocols, and state educational requirements for IT
solutions.
• Delivered post-deployment support and conducted periodic reviews to ensure hardware and networks were
meeting performance expectations.

• Supervised WAN refresh and routing upgrade projects for large-scale district networks.
• Provided Tier 3 escalation support for WAN connectivity and routing protocol optimization.
• Reduced downtime by 20% through proactive network monitoring and configuration improvements.

• Assist to new projects plan timeframe, manpower materials and equipment needed
• Leading team of 30 technicians, specialize on implementation of IT hardware and software applications for Project
Fort Band Independent School District, FBISD (2015) and FBISD
• Set up and deploy major IT hardware equipment for Project Houston Independent School
• Served as Point of Contact (POC) to Supervisor & Lead Engineer, Technicians, and customers.
• Responded promptly to issues within 24 hours concerning configuration of hardware during staging phase and
technical.
• Orchestrated the end-to-end release management process
• Developed and implemented effective risk mitigation strategies for releases
• Resolved customers technical issues onsite during deployment in absence of Lead Engineer.
• Interview and train new employees on company procedures and guidelines.

• Configured Cisco routers, switches, and VLANs supporting MPLS and VPN environments.
• Implemented OSPF, EIGRP, and BGP routing across multi-site topologies.
• Collaborated with senior engineers on WAN migrations and SD-WAN integration.
• Developed and maintained comprehensive documentation for network configurations and processes.
• Collaborated with cross-functional teams to integrate new technologies into existing infrastructure.
• Managed installation and configuration of routers, switches, and firewalls across multiple environments.

• Responded to customer inquiries and provided technical assistance over phone and in person.
• Generated reports to track performance and analyze trends.
• Installed, configured and maintained computer systems and network connections.
• Leading a team of 10 technicians, specialize on implementation of IT hardware and software applications for
Project Fort Band Independent School District, FBISD and FBISD Leadership Project.
• Team lead assistant for Project Power Up Project.
• Helped streamline repair processes and update procedures for support action consistency.
• Configured hardware, devices, and software to set up workstations for employees.
• Monitored system performance to identify potential issues.
• Generated reports to track performance and analyze trends
• Installed and configured operating systems and applications.
• Patched software and installed new versions to eliminate security problems and protect data.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Installed, configured, and maintained network infrastructure including switches, routers, firewalls, and wireless
access points across K-12 campuses.
• Performed structured cabling, patch panel terminations, and rack installations to support new deployments and
campus expansions.
• Configured VLANs, DHCP, DNS, and basic routing protocols to support segmented and secure network
environments.
• Monitored network performance and resolved connectivity issues to minimize downtime and maintain SLA
compliance.
• Conducted network troubleshooting using tools such as ping, traceroute, Wireshark, and cable testers.
• Supported large-scale device deployments (40, 000+ endpoints) by coordinating network readiness, switch
configuration, and port activation.
• Assisted in firewall rule updates and network security hardening to ensure compliance with district policies.
• Documented network diagrams, IP addressing schemes, and configuration changes for operational transparency.
• Collaborated with cross-functional IT teams to support VoIP systems, printer connectivity, and classroom
technology integration.
• Performed firmware upgrades and patch management for network devices to maintain security and performance.

• Installed and maintained network hardware, cabling, and basic router configurations.
• Supported field engineers with switch setup, connectivity testing, and site surveys.
• Contributed to statewide network deployments ensuring timely and quality installations.
• Diagnosed and resolved network issues to maintain optimal performance across systems.
• Configured and installed routers, switches, and firewalls to enhance network security.

• Manage end to end helpdesk operation for Al Madinah International University which includes standard desktop
applications, custom developed software applications and access to campus system
• Manage procurement of IT facilities and maintain accurate inventory for computer equipment and software
• Supervise and assist Professors lecturing for subject Advanced Human Computer Interaction and Project &
Change Management.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable
problem resolution.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Configured and tested new software and hardware.

• Provide IT support to employees in relation to technical issues
• Review and plan IT maintenance schedule as well as coordinate project activity for system and software upgrade.
• Translated complex technical issues into digestible language for non-technical users.
• Collaborated with supervisors to escalate and address users inquiries or technical issues.
• Assisted users in identifying issues and explained solutions to restore service and functionality.
• Documented support interactions for future reference.
• Configured hardware and granted system permissions to new employees.