IT support helpdesk
Arab open university
Total years of experience :15 years, 0 Months
Handling computer problems and solving them at the same time...managing administration work.prepairing computers for online exams and labs
handling calls from customers and opening a trouble tickets for them if necessary and follow up.
Primary responsibility:
* Receiving and setting up hardware.
* Diagnosing and returning failed hardware, working with vendors as necessary on RMAs and fixes.
Working as a helpdesk.recieveing a call from customers and opening a call in a given software.
Secondary responsibility:
* Technical support for software and hardware issues in the office.
* Setting up and maintaining backup system for in-office desktop computers and file servers.