Zain Ul ABADEEN

Run Audit Filters on Daily Basis and Marked Mistakes in Agent Audit Sheet. .

§ Respond to other Team queries in Groups/Individuals.

§ Distribute Calling work to the Team according to requirement.

§ Handle Group and answer their queries.

§ Provide front end solutions to Other teams.

§ Work On Moderation Work to reduce backlogs.

§ Proceed Number of Assigned Workload/Tickets.

§ Guide Team for their Mistakes and Properly guide on time.

§ Create Team bonding with Every member to work more efficiently.

§ Provide Valuable feedback on Moderator queries on Daily Basis.

§ Work On Immediate Manager Assigned Work.

§ Update Escalation desk queries and fixed their issues.

§ Run OLX Vs Pakwheels Experiment and Maintained their Record.

§ Ensure every Ads should be live and Their Responses are recorded Accurately.

§ Share Experiment Analysis with Higher Management and work on their requirements.

§ Empower Team to Find out their mistakes and never repeat.

§ Take Action on Ads according to Company Policy.

§ Make Roaster Shift Roaster.

§ Create a Working Routine Roaster.

§ Ensure agents work and guide them about their Progress.

§ Guide Areas of Improvement to Team.

§ Backup Manager and Assist in his Task as per company requirement.

§ Provide Feedback to the manager about improvement of the Website.

§ Discuss Team issues and their Solutions.

§ Create Policy on Every New Scenario.

§ Share Stats of agents with Management.

§ Help to create team Incentives.

§ Find Dealer Rep mistakes and update them in their sheet .

Responsibilities:
• Need to be in office 5-10 mints before shift commencement (shift time is mentioned in
• Ensure 9 hours in the office/System.
• Quality Meeting and share with Agent on Daily Basis for improvement
• Ensure every Agent should be on time.
• Ensure team time should be Completed.
• Ensure no task should be left in the system which requires Moderator approval (In Shift).
• Make sure Presence of the team in the office and their work should be complete.
• Report Bugs/Ideas with the Dev team if required.
• Run Multiple filters for check bad Ads and Maintained quality on Limited time duration.
• Create more filters and correct Directly live mistakes which are not done by Agent.
• Proceed Assigned ads Targets.
• Updated Escalation Desk customer queries.
• Discuss Team issues and their Solutions.
• Create Policy on Every New Scenario.
• Share Stats of agents with Management.
• Help to create team Incentives.
• Find Dealer Rep mistakes and update them in their sheet .
• § Run Audit Filters on Daily Basis and Marked Mistakes in Agent Audit Sheet. .
• Respond to other Team queries.
• Distribute Calling work to the Team according to requirement.
• Handle Group and answer their queries.
• Provide front end solutions to Other teams.
• Work On Moderation Work to reduce backlogs.
• Proceed Number of Assigned Workload/Tickets.
• Guide Team for their Mistakes and Properly guide on time.
• Find Dealer Rep mistakes and update in their sheet
• Update Approval Policy according to requirements.

Responsibilities:
• Thorough market research on the market value of the stock available
• Answer calls about the services, products and the company
• Manage ads and ad details of the specified certified stock on PakWheels.com
• Taking all the incoming leads via ads and work on the random leads provided by the manager
• Will be involved in end-to-end transactions for all finalized deals
• Maintaining record for all the leads for future follow-ups

Responsibilities:
• Researched Bikes-Cars Technical Information.
• Launched Used Bikes Section on Pakwheels.com.
• Update Market Cars Price on Website.
• Collect Upcoming New Models Information.
• Compare Used Car.
• New-Used Car Reviews Moderator.
• Add missing Variant on the website.

Responsibilities:
• Maintain Journal Entries.
• Make Journal Entries into Ledger.
• Production and Profit Calculation.
• Salary and Pay Slip Maker.