Customer Care Supervisor
Virgin Mobile KSA
Total years of experience :10 years, 2 Months
1.Provides day-to-day leadership to ensure a high-performance, customer service-oriented work
environment that supports achieving the Department’s and the District’s mission, objectives, and
values.
2. Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives.
Provides coaching and guidance for performance improvement and development; directs and
oversees the training of new representatives.
3. Plans and implements work programs and customer service activities: Modifies departmental
procedures and processes; creates quality assurance tools to ensure completion, quality, and
timeliness.
• Maintaining a positive, empathetic and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Keep records of all conversations in our call center database in a comprehensible way
• Build sustainable relationships and engage customers by taking the extra mile
• Knowing our products inside and out so that you can answer questions
• Responsible for coordinating with the existing dealers of the company.
• Updating dealers about the change in product price and new product launch.
• Developed and redesigned store plans using planogram, implementing placement strategies strategically designed to boost sales and draw the attention of a new customer base.
• Maintained product displays, identifying replenishment needs and cleaning product space.
HSSC in Commerce