Zaina Abed

Receptionist

Provided front-desk support in a fast-paced fitness environment.

Assisted members with subscriptions, billing, and service inquiries.

Managed bookings for personal training sessions and group classes.

Resolved customer concerns professionally to ensure high satisfaction levels.

Supported administrative tasks and maintained accurate membership records.

Live Chat Customer Service Representative

Delivered prompt and solution-oriented customer support via live chat channels.

Managed high-volume chat interactions while maintaining accuracy and professionalism.

Identified customer needs and provided clear, empathetic, and effective resolutions.

Escalated complex cases to relevant departments when necessary.

Contributed to improving customer experience and service performance metrics.

• Assist in diagnosing and resolving hardware, software, and network issues.
• Support the setup, configuration, and maintenance of computers, printers, and other IT equipment.
• Help monitor and manage user accounts, system access, and IT assets.
• Collaborate with the IT team to document solutions, processes, and system configurations.
• Participate in testing and deploying software or system updates.
• Provide basic technical support to internal users (in person, by email, or remotely).
• Learn and assist with the implementation of IT solutions and digital tools.
• Gained practical experience with virtual machines, including setup, configuration, and basic
troubleshooting.