Zaina Hassouneh

• Lead multi-country HR strategy (Jordan, Turkey, NE & NW Syria), aligning local compliance with global IRC standards.
• Build a unified HR framework aligned with organizational goals and best international practices.
• Oversee recruitment and development for national and international staff, ensuring diversity, transparency, and strong retention.
• Strengthen performance systems and recognition programs to drive a high-performing culture.
• Lead Duty of Care and well-being initiatives to support staff through restructuring and uncertainty.
• Guide workforce planning and support smooth organizational transitions with senior leadership.
• Ensure labor law compliance across three countries, updating policies to meet evolving regulations.
• Use HR analytics to drive data-informed decision-making and improve operational efficiency.
• Manage GEDI and safeguarding efforts to foster a safe, inclusive, and respectful work environment.
• Resolve complex HR challenges in conflict zones, ensuring continued HR functionality and staff satisfaction.
• Handle sensitive employee relations matters with fairness, legal alignment, and adherence to policy.
• Serve as a trusted HR advisor to senior leadership and external stakeholders, enhancing collaboration and alignment.

• Oversaw HR strategy and daily operations for the Jordan country office, including policy design, benefits administration, and team supervision.
• Collaborated with senior leadership and line managers to foster a culture of excellence and innovation.
• Managed employee relations in coordination with legal advisors, ensuring compliance with labor laws and audit readiness.
• Developed and maintained HR tools including HRIS, manuals, benefits guides, and compensation structures.
• Led resolution of complex ER cases (e.g., harassment, discrimination) using objective, fair investigation and mediation processes.
• Designed and implemented employee engagement and retention initiatives, including training, mentoring, and succession planning.
• Oversaw performance management and improved related systems and training frameworks.
• Spearheaded Partner Project Capacity Reviews and provided HR mentoring and capacity building to local partners.
• Directed compensation and benefits programs, and supported welfare, wellness, and insurance initiatives.
• Restructured talent acquisition strategy, reducing time-to-hire by 30% and boosting retention by 20% through behavioral interviewing and engagement strategies.

As the HR department leader, my role involves overseeing HR practices and providing essential services to staff and Volunteers. I manage the HR team, ensuring their professional development and empowering them. I lead talent acquisition, manage recruitment processes, and maintain a talent pipeline. Additionally, I monitor performance management, offer training and coaching, and analyze training needs. I seek competitive compensations and benefits through third-party services, manage personnel onboarding and offboarding, and provide guidance on professional development. Overall, I strive to enhance HR operations and support the organization's employees and volunteers.

Implementation of IRD HR policies and procedures and ensures that all Administrative activities are conducted in accordance with IRD Rules and Regulations.
Provide information and assistance to staff, supervisors on human resource and work related issues.
Supervise and monitoring the work of, HR officers and HR assistant in Amman and Za’atari Camp
Issue and manage staff and consultant contracts, renewals, and extensions and maintain central filing system for all personnel records.
Perform day-to-day office administration duties to ensure smooth performance for the program staff and management.
Check all staff timesheets before providing to Finance Department on a monthly basis.
Ensure tracking of leave
Ensure protection and security of files and records.
Prepares employees for assignments by establishing and conducting orientation and training programs.
Support and monitoring visits to Za`atari on a regular basis.
Follow up with programs managers and finance department regarding the available budget to proceed with contracts renewal, promotion, recruitment..
Update the organization chart on monthly basis by adding the new comers, amending the title changes, eliminating the resigned / terminated staff.
Provide the heads of the department with updated balances of annual and sick leaves for their teams.
Follow up with the staff regarding the yearly goals, performance evaluation..
Provide Finance department with the monthly salaries updates by the end of the third week of the month along with the hard copies of the requested/needed documents.
Identify recruitment requirement needs and facilitates the selection process in order to ensure that transparent, timely, organized and comprehensive procedure is used to hire staff this includes developing job descriptions, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates, under the leadership of the hiring managers.
Follow up more than 400 volunteers inside Zaatari camp and around 250 inside Syria.
Follow up with health insurance company regarding staff insurance and concerns.
Provide the HR Manager with a weekly report, which contain the activities, and duties, which we finalized, and what are the pending issues and concerns.

•Publishing posts, screening CVs, Scheduling Interviews by coordinating appointments with certain coordinators.
•Preparing all the official papers related to the hired people such as (Authorization to hire, Job Offer, References, SAM and UN check, A test when needed).
•Prepare and provide the contract and decide on the first working day according to the coordinator request.
•Prepare the new hired file and badges
•Prepare salaries updates which contain (Resigned / unrenewable contracts, New Hired, Unpaid Leaves, salaries changes ).
•Follow up employees annual and sick leaves, and make sure all supporting documents are submitted.
•Check all -staff timesheets before providing to Finance Department on a monthly basis.
•Ensure tracking of leave and absences and coordinate with Finance department to ensure accuracy of monthly payroll.
•Monitor staff performance and attendance activities.
•Maintaining employee files.
•Ensure exit procedures are conducted for all staff as required.
•Issue and manage staff contracts, renewals, extensions letters.
•Provide employees with updated balances of annual and sick leaves.
•Preparing official letters (employee certificate, experience letters, employee change status form, authorization of hiring ..etc.) and any other documents requested from the supervisor.

Amman, Jordan/Zaatari Camp-Mafraq

Duties & Responsibilities:

•Follow up employees’ performance assessment.
•Following resignations’ transactions
•Conduct new employee orientations and inform him about Job description, compensation, benefits, schedules, working conditions, and promotion opportunities.
•Monitor daily attendance and keep track of leave time “vacation, personal, and sick leave” for employees.
•Prepare and post vacancies on the website.
•Schedule organize and coordinate interviews with the relevant managers and conduct regular follow up with them.
•Issue requested certificates from employees (Experience, employment proof, )

Monitor daily attendance and keep track of leave time “vacation, personal, and sick leave” for employees.
•Prepare and post vacancies on the website.
•Schedule organize and coordinate interviews with the relevant managers and conduct regular follow up with them.
•Preparing job offers and employment contracts.
•Process paperwork for new employees and enter their information into the payroll system (ATS).
•Conduct new employee orientations and inform him about Job description, compensation, benefits, schedules, working conditions, and promotion opportunities.
•Prepare monthly salary transactions (allowances, employee insurances, deductions, promotions, etc.……).
•Work closely with finance department to finalize the salaries on time.
•Following resignations’ transactions.
•Provide assistance in developing human resource plans, policies and procedures.
•Work with the development department in reconstructing new salary scale for more than 65 job titles.
•Calculating all the salaries of the employees according to the new salary scale, and preparing the paper work for documentation.
•Issue requested certificates from employees (Experience, employment proof...)
•Process employee requests for outside training while complying with policies and procedures
•Follow up employees’ performance assessment

• Monitor daily attendance
• Provide staff orientations
• Conduct exit interviews
• Ensure that accurate job descriptions are in place
• Recruit staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.
• Issue requested certificates from employees (Experience, employment proof, ..)