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Zainab Al Saffar, Cheif Human Resources Officer

Zainab Al Saffar

Cheif Human Resources Officer ·Mediclinic Middle East

United Arab Emirates

Master's degree, Strategic Management

Work experience

Total years of experience: 20 years, 0 months

Cheif Human Resources Officer

January 2024 - Present

Mediclinic Middle East

Dubai, United Arab Emirates

January 2024 - Present

Company industry:
Other Healthcare Services
Job role:
Human Resources and Recruitment

Executive Director - People Culture & Performance

December 2021 - December 2023

ALDAR Estates

Abu Dhabi, United Arab Emirates

December 2021 - December 2023

• Provide strategic leadership and direction to the HR team. Oversee all HR functions, and develop and implement HR policies, procedures, and programs that align with organizational goals.
• Collaborate with senior leadership to identify HR priorities, develop HR strategies and plans, and ensure HR initiatives support business objectives.
• Advising the Chief Executive Officer and main decision makers on best practices and latest trends in Human Resources
• liaise between the Board Members, the Remuneration Committee Members and relevant stakeholders for the review and approvals on HR strategy and directions
• Lead and represent the people element through acquisitions, mergers and structural changes
• Nurture a positive culture focusing on efficiency, productivity, people enablement, growth and retention by implementing HR programs targeting employee development, employee engagement and employee welfare
• Develop programs and transformational initiatives that reinstate Provis as a Great Place to Work
• Craft competitive rewards programs that enforces the company’s positioning against competitors in the market
• Develop strategies that enforces the continuous growth of UAE Nationals and fosters Emiratization
• Formulate and implementing the learning and development strategy to support the continuous growth of talent
• Position the HR function as a strategic partner/ advisor during transformation projects, merger and acquisition for people related matters and culture inclusion
• Oversee HR technology systems to ensure that they support HR functions
• Manage HR budgets and ensure compliance with all legal and regulatory requirements

Achievements:
 • Streamlined HR processes and procedures, resulting in faster response times and improved accuracy.
• Improved employee engagement and satisfaction through the implementation of employee recognition programs and other initiatives, positioning Provis as a Great Place To Work Certified employer
• Increased diversity and inclusion within the organization through targeted recruitment and retention strategies.
• Developed and implemented a comprehensive leadership development program to cultivate a pipeline of future leaders.
• Successfully completed post merger integration for acquired companies
• Successfully doubled the Emiratization % across the organization
• Improved the employer brand through targeted employer branding initiatives and improved recruitment marketing strategies.
• Reduced HR costs through process improvements and automation, allowing HR to focus on more strategic initiatives

Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Vice President - Human Resources Business Partner

January 2021 - December 2021

ALDAR Investment

Abu Dhabi, United Arab Emirates

January 2021 - December 2021

• Led the Human Resource functions covering: Talent Acquisition & Emiratization, Compensation and Benefit, Employee Relations and Training and Development, Culture and Engagement.
• Advised the Chief Financial Officer/ Chief Executive Officer and main decision makers on best practices and latest trends in Human Resources
• Oversaw the HR operations of the subsidiaries: Provis, ALDAR Hotels and Hospitality & Aldar Academies
• Conducted talent acquisition activities, including sourcing, screening, and interviewing candidates, resulting in an increase in hiring of top-performing employees
• Managed performance management programs, including goal setting, performance evaluations, and development plans
• Implemented an employee engagement program, resulting in an increase in employee satisfaction
• Managed compensation and benefits programs, ensuring competitiveness, fairness, and equity
• Maintained compliance with all relevant employment laws and regulations

Achievements:
• Successful establishment of the HR function of the ALDAR Investment
• Achievement of the full alignment of the HR operations to ADLAR Group with no discrepancies
• Successful achievement of the Emiratization strategy and targets
• Increase in employee retention and satisfaction

Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Vice President – Manpower planning & Outsourced Management

May 2017 - December 2019

ALDAR Properties

Abu Dhabi, United Arab Emirates

May 2017 - December 2019

Oversaw Manpower planning, Talent Acquisition/ Emiratization and Outsourced Management with the below mandate:
Outsource Management
• Managed 3rd party manpower supply (contracts with the value of AED 24+ million) including Tender, contract management and HR operations for 240+ outsourced and Service level agreements employees
Manpower Planning
• Forecasted and defined manpower requirements that corresponds to the company’s strategy/ direction
Talent Acquisition
• Developed the Talent Acquisition strategy and implemented end to end Talent Acquisition cycle
• Designing, maintained, and updated work processes, policies, and procedures
• Identified effective sourcing channels/ methods
• Established assessment platforms (behavioral and technical) to achieve robust hiring selection decisions that focus on objective fair selection and move away from bias selection decisions.
• Oversaw the management of recruitment agencies (executive and contingency) and the balanced usage of their services.
• Provided advisory to Senior Management on Manpower/Recruitment-related matters as and when required
Emiratization
• Set the Emiratization strategies/initiatives to foster the growth of Emiratization
• Proposed and implemented structural changes and transitional projects to accommodate high potential UAE Nationals
• Monitored and evaluated departments’ performance in the deployment of the agreed Emiratization plans
• Established and Fostered partnership with Emiratization Entities i.e. Ministry of Human Resources and Emiratization (MOHRE), to facilitate the recruitment of UAE Nationals across

Achievements:
• Carried out major tender resulting in consolidation of various agreements in to 3 main agreements with governing SLAs resulting in the alignment of operations, higher governance, and the timely attendance to changes.
• Successful implementation of functional enhancements resulting in seamless outsourced operations, payment transactions and ease of budget/ contract allocation achieving synergies of AED 4M+ on the outsourced function.
• Established the recruitment function from scratch (design and implementation of the full recruitment process, policies, procedures, operations, and automation).
• Awarded the Emiratization Award by the Ministry of Human Resources and Emiratization (MOHRE) for the attraction and retention of UAE Nationals.
• Timely revamp of processes and workflows (revamping the recruitment process in (30 days) for higher efficiency and achieving 30% synergies on agency utilization.
• Achieving Zero audit findings on both of Talent Acquisition and Outsourced Management

Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Abu Dhabi Future Energy Company

June 2009 - May 2017

Masdar

Abu Dhabi, United Arab Emirates

June 2009 - May 2017

Joined, Masdar in June 2009 and due to noticeable performance in the first 2 months, a management decision was made to be assigned to secondment mission to represent the country (IRENA).

As Head of Human Capital Operations and Services:
• Oversaw the delivery of end to end, timely and customer centric Human Resources services
• Provided HR advisory to Senior Management/ Divisions’ Heads on all aspects of HR pertaining to Organizational structure, Talent Acquisition, Employee Relations, Outsourced Management, Secondments and HR Operations.
• Crafted and implemented the Emiratization Strategy.
• Managed the outsourced contracts and related manpower
• Managed the national/international secondments and ensured the application of related governance/ protocols.
As Recruitment Manager and acting on Talent Development:
Recruitment and Emiratization
• Led the manpower planning and budgeting analysis process
• Managed the Recruitment function, ensuring effective and efficient operations while focusing on Emiratization
• Established solid relationship with Governmental and Emiratization entities to foster Emiratization

As Recruitment Manager and acting on Talent Development:
Recruitment and Emiratization
• Led the manpower planning and budgeting analysis process
• Managed the Recruitment function, ensuring effective and efficient operations while focusing on Emiratization
• Established solid relationship with Governmental and Emiratization entities to foster Emiratization
Talent Management
• Identified the organization’s training needs by conducting training need analysis
• Led the Talent Management function in light of the yearly L&D plan through identification and recommendation of targeted training courses/workshops.
• Assessed the delivery of the training programs and applied improvements where necessary
• Led the implementation of the career development plans
• Introduced Tuition Assistance Program to fund the continuation of education for high performers
• Oversaw the Talent Management Budget.
Performance Management
• Led the Objective setting process and ensured the timely closure of the cycle
• Implemented the Performance Management Cycle and ensured the timely closure per phase
• Ensured the appropriate cascading of objective and the alignment to the departmental and organizational approach
• Conducted workshops to employees and line managers on objective setting, communication of objectives, constructive feedback provision and addressed performance issues
Employee Engagement
• Developed and rolled out the Employee Engagement Survey and recommended areas of focus based on outcomes.
• Gathered results, analyzed trends, and proposed actions to Executives
• Implement approved action plans and monitored the progress of the implementation
• Rolled out the yearly Employee Recognition Program
• Participated in the development and implementation of wellness programs and work-life balance initiatives

Achievements
• Automated the Recruitment Function in 90 days.
• Introduced the outsourcing function for the first time to respond to the various manpower requirements
• Implemented Emiratization on the outsourced function
• Revised the company’s Recruitment Agency Agreements and achieved 25% synergies
• Enhanced the Performance Management cycle/process and linked it to the organization’s Strategic Objectives
• Introduced Performance Improvement Plan
• Improved the Training Needs Analysis process to ensure the provision of targeted training and produced statistical reports to measure efficiency.
• Closed all historical Audit/HR log findings and maintained a low-risk audit log.
• Successfully reengineered the recruitment process from initiation to closure achieving 72% synergies on recruitment operations in year 2013.

Company industry:
Energy & Renewables
Job role:
Human Resources and Recruitment

HR Manager

August 2009 - October 2012

International Renewable Energy Agency (IRENA)

Abu Dhabi, United Arab Emirates

August 2009 - October 2012

During the employment with Masdar and in collaboration with the UAE Ministry of Foreign Affairs, I was selected for a secondment to represent the UAE as a member state under the mission of establishing the HR function
• Oversaw the high-level correspondence with the Member States related to secondments
• Set up the full spectrum of HR operations
• Liaised with the Member States Ministry of Foreign Affairs (MOFA) in relation to the international staff deployment (employment of foreign Diplomats)
• Advised the staff members in respect of their rights, responsibilities, code of conduct and entitlements.
• Provided accurate periodic reports to (UAE MOFA) on People element

Achievements
• Successful establishment of a fully operational Human Resources Department.
• Successful application of governance to the agency’s operational mandate

Company industry:
Energy & Renewables
Job role:
Human Resources and Recruitment

Admin Supervisor

June 2005 - June 2009

Department of Civil Services (DCS)

Abu Dhabi, United Arab Emirates

June 2005 - June 2009

• Handled the administration of board meetings.
• Coordinated the execution of the board approved executive mandate and monitored the progress of implementation
• Implemented the full recruitment cycle of UAE Nationals
• Worked on special recruitment projects for new departments and other Governmental entities

Company industry:
Public Administration
Job role:
Human Resources and Recruitment

Education

Higher Colleges of Technology (HCT)

October 2013

October 2013

Master's degree, Strategic Management

United Arab Emirates

GPA (point): 3.63 out of 4

GPA (point): 3.63 out of 4

Graduation with Distinguished honors - GPA 3.63

Skills

People Management
Expert
People Management
Expert
HR Management
Expert
HR Management
Expert
HR Strategy
Expert
HR Strategy
Expert
HR Transformation
Expert
HR Transformation
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Customer Service
Expert
Customer Service
Expert
Coaching
Expert
Coaching
Expert
HR Strategy & Execution
Expert
HR Strategy & Execution
Expert
HR metrics
Expert
HR metrics
Expert
Stakeholder relation
Expert
Stakeholder relation
Expert
Merger and Acquisition
Expert
Merger and Acquisition
Expert
Diversity & Inclusion
Expert
Diversity & Inclusion
Expert
Strategic HR planning & Execution
Expert
Strategic HR planning & Execution
Expert
Employee Relations & Retention
Expert
Employee Relations & Retention
Expert
Performance Management
Expert
Performance Management
Expert
Culture Transformation
Expert
Culture Transformation
Expert
Employee engagement and satisfaction
Expert
Employee engagement and satisfaction
Expert
Training & development
Expert
Training & development
Expert
Change Management & process reengineering
Expert
Change Management & process reengineering
Expert
Talent Acquisition and retention
Expert
Talent Acquisition and retention
Expert
Compensation & Benefits
Expert
Compensation & Benefits
Expert
HR technology and system management
Expert
HR technology and system management
Expert
Stakeholder Relations Management
Expert
Stakeholder Relations Management
Expert
Emiratization
Expert
Emiratization
Expert
People Management
Expert
People Management
Expert
HR Management
Expert
HR Management
Expert
HR Strategy
Expert
HR Strategy
Expert
HR Transformation
Expert
HR Transformation
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
CIPD

Hobbies and interests

Travelling
Crossfit
Horseback riding

Professional athlete in show jumping