Strategy and Change Analyst
Mashreq
مجموع سنوات الخبرة :17 years, 8 أشهر
•Performed various banking duties including but not limited to: Incident management, IT strategy and road map to vendor management and negotiation
•Point of contact manager for a 2 staffed outsourced MIS reporting team located in Bangalore
•Implement IT strategy for managing transparency and communication activities for implementation within corporate and associated branches
•Editor in Chief, responsible for employee monthly newsletter
•Review employee engagement activities in Gallup guidelines to ensure procedural compliance
•Create and distribute monthly metrics for upper management review
•Identify change needs and access whether changes are economically viable before further recommendation to upper management
•Generate reports projection plan and presentations to support change and across to company
•Manage change and incident reporting, Service Level Agreement (SLA) compliance, Information Technology Infrastructure Library (ITIL) and framework
•Implementation and management of testing and results examination infrastructure
•Editor in Chief responsible for employee monthly newsletter
•Company liaison between working with U.S. audit firms and corporate representatives
•Trained staff using Hewlett Packard’s Business Management software to increase productivity and efficiency in logging incidents and tracking changes
•Effectively handled the communication activities within the IT department and delegated responsibilities efficiently
•Initiated, planned and execute the “first cascading call tree test” for a disaster recovery situation
•Organize daily delivery schedule domestically and neighboring countries for managers review
•Review meeting calendar and schedule weekly employee staff meetings
•Manage payroll and bookkeeping functions to ensure financial expenses and receivable and processed in a timely manner
•Order supplies for efficient office operation
•Read and screen business correspondence
•Prepare business document for executive approval prior to distribution
Sunway University is one of the leading universities in Malaysia. Completing my BSCs in Business Information System class 2006 graduating with honors and selected amongst the top graduates.