patient services clerk
ahs - seha
Total years of experience :13 years, 10 Months
Record and register patient information in Cerner - Mallafi system - in the clinics.
• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Interview patients or their representatives to identify problems relating to care.
• Maintain knowledge of community services and resources available to patients.
• Refer patients to appropriate health care services or resources.
• Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
• Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
• Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
• Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
• Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
• Analyse patients' abilities to pay to determine charges on a sliding scale.
1- Assisting Patients through health care system by acting as patient advocate.
2- Participating in care team meetings and in quality improvement of health service and other preventive services.
3- Provide logistic support for health education activities arranged by nurses and/or pharmacists.
4- Coordinating continuity of care programs provided to patients, families and other concerns by Supporting patient self-management of disease, behavior modification intervention and medication management .
5- Coordinating continuity of care provided to patients by other clinics/facilities...
6- Managing high risk patient care including management of patients with multiple co morbidities and/or patients with high risk of hospital readmission.
7- Following up patients’ comprehensive, preventive screening.
8- Assisting all Support staff in their daily patient- interaction affair as needed.
9- Promoting clear communication between care team and concerned clinics by insuring awareness for patient care plan.
10- Participating with care team in affairs related to patient flow, data collection, health outcomes reporting, and clinical audits.
11- Participating in evaluating clinical care, utilization of resources, and development of new clinical tools, forms and procedures.
• Organizing employee records and documents including contracts, national id, visas and others.
• Securing all records is accurate, safe and accessible.
• Backup soft and hard copies of record and keep them in safe storage.
• Managing schedules and meetings (e.g. National ID application)
• Preparing letters for immigration and banks.
• Making presentations which will be presented by the HR Manager for summary and reports.
• Coordinates with HR and Public Relation Department for support.
• Answer telephones and transfer to appropriate staff member
• Meet and greet clients and visitors
• Create and modify documents using MAC
• Perform general clerical duties i.e. Photocopying, scanning, faxing mailing, documenting, filing etc.
• Maintain hard copy and electronic filing system
• Sign for and distribute Fedex, DHL packages
• Research, price and purchase office supplies
• Maintain records for financial documents, maintain office inventory
• Receive and file incoming letters, documents
• Manage and order office supplies stationery etc
• Update company’s data base
art of philosophy